Common use of Help Desk Support Clause in Contracts

Help Desk Support. Out-of-the-box functionality support via the Help Desk (telephone or eService via Intergraph’s Customer Support Web Site where available at xxxx://xxxxxxxx.xxxxxxxxxx.xxx). Phone support for all priority levels of software errors is available on Monday through Friday from 8AM – 5PM at Customer’s local time, excluding Intergraph-observed holidays. Local variances in support hours will be posted on the Customer Support Web Site or applicable local support website, or can be determined by contacting Customer’s local Intergraph office.