Hardware Repair. a) Access to Castle's repair service will be provided pursuant to the Basic Fee through the appropriate Castle service location, during its normal business hours. Repair Services will be provided in accordance with the Repair Procedures described in SCHEDULE D attached hereto. b) No Products may be returned without prior authorization from Castle, which authorization shall not be unreasonably delayed or withheld. c) Castle will provide three types of Repair Services during a seven (7) day by twenty-four (24) hour availability:
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Sources: Oem Agreement for Purchase of Products (Unisphere Networks Inc), Oem Agreement for Purchase of Products (Unisphere Networks Inc)