Common use of Hardware Repair Clause in Contracts

Hardware Repair. Dialogic will repair defective Field Replaceable Units (“FRU”) on Applicable Dialogic Hardware Products (“Hardware Repair”). Unless otherwise agreed by the parties, Dialogic shall complete repairs and return a repaired FRU or ship an equivalent replacement FRU within thirty (30) business days of receipt of a defective FRU at the Dialogic assigned TAC. Once a FRU is identified as faulty, the Customer shall obtain a Return Material Authorization (“RMA”) number from Dialogic and then return the FRU for repair/replacement. RMA requests shall be addressed by Dialogic during Standard Support Hours for the assigned TAC. Customer shall appropriately package the FRU to be returned to ensure that it is not damaged in shipment and is clearly marked. Any FRU damaged in transit will be repaired at the Customer’s expense or, if in the opinion of Dialogic the damage is sufficient to compromise its future reliability, the FRU will be returned to the Customer unrepaired. Customer shall bear the risk of loss or damage until the FRU is received by Dialogic and shall bear the cost of transportation charges for shipment to Dialogic of the FRU to be repaired or replaced. For return shipments from Dialogic to the Customer, Dialogic shall bear the risk of loss or damage during transit and shall prepay and bear the cost of transportation charges for shipment of the FRU that has been repaired or replaced, provided Customer shall be responsible for all applicable international taxes and duties. If the FRU returned to Dialogic is not defective, Dialogic shall promptly advise the Customer in writing of this determination, and in such cases, Dialogic shall return the FRU to the Customer at Customer’s expense and risk in its "as received" condition. If the FRU returned is not covered by the Services hereunder, Dialogic shall promptly advise Customer in writing of this determination; and in such cases, Dialogic shall return the FRU to the Customer at Customer’s expense and risk in its "as received" condition. Any FRU repaired or replaced by Dialogic shall be either be provided with (i) Dialogic’s standard warranty, commencing with the date upon which the repaired or replaced FRU is returned to the Customer, for a period of ninety (90) days or,

Hardware Repair. Dialogic Veraz will repair defective Field Replaceable Units (“FRU”) on Applicable Dialogic Hardware Products (“Hardware Repair”). Unless otherwise agreed by the parties, Dialogic Veraz shall complete repairs and return a repaired FRU or ship an equivalent replacement FRU within thirty (30) business days of receipt of a defective FRU at the Dialogic Veraz assigned TAC. . Once a FRU is identified as faulty, the Customer shall obtain a Return Material Authorization (“RMA”) number from Dialogic Veraz and then return the FRU for repair/replacement. RMA requests shall be addressed by Dialogic Veraz during Standard Basic Support Hours for the assigned TAC. Customer shall appropriately package the FRU to be returned to ensure that it is not damaged in shipment and is clearly marked. Any FRU damaged in transit will be repaired at the Customer’s expense or, if in the opinion of Dialogic Veraz the damage is in sufficient to compromise its future reliability, the FRU will be returned to the Customer unrepaired. Customer shall bear the risk of loss or damage until the FRU is received by Dialogic Veraz and shall bear the cost of transportation charges for shipment to Dialogic Veraz of the FRU to be repaired or replaced. For return shipments from Dialogic Veraz to the Customer, Dialogic Veraz shall bear the risk of loss or damage during transit and shall prepay and bear the cost of transportation charges for shipment of the FRU that has been repaired or replaced, provided Customer shall be responsible for all applicable international taxes and duties. If the FRU returned to Dialogic Veraz is not defective, Dialogic Veraz shall promptly advise the Customer in writing of this determination, and in such cases, Dialogic Veraz shall return the FRU to the Customer at Customer’s expense and risk in its "“as received" ” condition. If the FRU returned is not covered by the Basic Support Services hereunder, Dialogic Veraz shall promptly advise advice Customer in writing of this determination; and in such cases, Dialogic Veraz shall return repair the FRU to the only if so instructed by Customer at Customer’s expense in writing and risk charge Customer for labor, parts and shipping in its "as received" conditionaccordance with Veraz ‘s then current rates. Any FRU repaired or replaced by Dialogic Veraz shall be either be provided with (i) DialogicVeraz’s standard warranty, commencing with the date upon which the repaired or replaced FRU is returned to the Customer, for a period of ninety (90) days or,, (ii) the existing warranty for the related Hardware, if such warranty period is longer.

Hardware Repair. Dialogic will repair defective Field Replaceable Units (“FRU”) on Applicable Dialogic Hardware Products (“Hardware Repair”). Unless otherwise agreed by the parties, Dialogic shall complete repairs and return a repaired FRU or ship an equivalent replacement FRU within thirty (30) business days of receipt of a defective FRU at the Dialogic assigned TAC. Once a FRU is identified as faulty, the Customer shall obtain a Return Material Authorization (“RMA”) number from Dialogic and then return the FRU for repair/replacement. RMA requests shall be addressed by Dialogic during Standard Support Hours for the assigned TAC. Customer shall appropriately package the FRU to be returned to ensure that it is not damaged in shipment and is clearly marked. Any FRU damaged in transit will be repaired at the Customer’s expense or, if in the opinion of Dialogic the damage is sufficient to compromise its future reliability, the FRU will be returned to the Customer unrepaired. Customer shall bear the risk of loss or damage until the FRU is received by Dialogic and shall bear the cost of transportation charges for shipment to Dialogic of the FRU to be repaired or replaced. For return shipments from Dialogic to the Customer, Dialogic shall bear the risk of loss or damage during transit and shall prepay and bear the cost of transportation charges for shipment of the FRU that has been repaired or replaced, provided Customer shall be responsible for all applicable international taxes and duties. If the FRU returned to Dialogic is not defective, Dialogic shall promptly advise the Customer in writing of this determination, and in such cases, Dialogic shall return the FRU to the Customer at Customer’s expense and risk in its "as received" condition. If the FRU returned is not covered by the Services hereunder, Dialogic shall promptly advise Customer in writing of this determination; and in such cases, Dialogic shall return the FRU to the Customer at Customer’s expense and risk in its "as received" condition. Any FRU repaired or replaced by Dialogic shall be either be provided with (i) Dialogic’s standard warranty, commencing with the date upon which the repaired or replaced FRU is returned to the Customer, for a period of ninety (90) days or,, (ii) the existing Term for the related Hardware, if such Term period is longer.