HANDS SERVICES Sample Clauses

HANDS SERVICES. Performed outside the scope of standard Intel support when customers cannot be present to execute tasks. Customer must explain Remote Hands activity to Intel personnel. Examples of Remote Hands activities include: o Simple file transfers between directories; o Execution of customer designed application scripts; o Plugging and unplugging equipment, or accessories such as keyboard, monitor or mouse; o Rebooting of servers, which is 24x7 boot, reboot or power-down of customer servers with a 45 minute response time. Multiple customer requests per day are included to resolve one and the same specific anomaly. Persistent or daily requests are performed at an extra charge. A reboot means power cycling the system (power off, wait 15 seconds, power on). SCALABLE DATA STORAGE SERVICE FEATURE SUMMARY Scalable Data Storage is a managed service provided by Intel Online Services to meet the high-availability large storage needs of customers desiring complete e-commerce solutions. The Scalable Data Storage managed service is offered with selected Co-location, Dedicated Managed, and AppChoice(TM) Managed service platforms. Each Scalable Data Storage customer will be provided the following service features as a part of the basic service offering: