Governance Processes Clause Samples

Governance Processes. The parties will use the Governance Processes in Exhibit B for managing their relationship under this Agreement and will use it for escalation and resolution of issues and disputes that may arise during the performance of this Agreement before pursuing arbitration or litigation in court, except as provided in Section 3.3 of Exhibit B.

Governance Processes. ‌ Below are the key governance processes the County, Key Personnel and the governance structure described above will employ to manage the relationship. Roles and responsibilities associated with the following key governance processes are described in Table 1.  Strategy and Planning  Contract Management  Relationship Management  Financial Management  Performance Management  Personnel Resource Management  Integration Management  Innovation Management  Risk Management  Emergency Management  Customer Satisfaction Management

Governance Processes. In addition to the Governance processes identified in Section 3 (Governance Process), the County may require additional governance processes to manage the relationship with the Supplier. The Supplier will provide the appropriate personnel to support the County’s Governance Requirements as requested by County. EXHIBIT H.1 (SERVICE LEVEL REQUIREMENTS TABLE) – REVISION 3 MANAGED SERVICES NETWORK, VOICE, AND SECURITY AGREEMENT COUNTY OF ORANGE SCIENCE APPLICATIONS INTERNATIONAL CORPORATION (SAIC) EXHIBIT H.1 (SERVICE LEVEL REQUIREMENTS TABLE) – REVISION 3 MANAGED SERVICES NETWORK, VOICE, AND SECURITY AGREEMENT SERVICE LEVEL REQUIREMENTS TABLE This Exhibit H.1 (Service Level Requirements Table) is an attachment and addition to the Managed Services Network, Voice, and Security Agreement by and between the County of Orange (“County”)and Science Applications International Corporation (SAIC) (“Supplier”), effective as of the Reference Date, and is incorporated into the Agreement by reference hereof. Capitalized terms used in this Exhibit H.1 (Service Level Requirements Table) shall have the meaning ascribed in the Agreement unless expressly otherwise defined herein. No. SLR Service Measure Performance Target Minimum Performance Measurement Interval Reporting Period1 Formula Measurement Tool Ramp‐Up Period Weighting Factor Monthly SLRs (March, May, June, September, November, and December) Weighting Factor Monthly and Quarterly SLRs (January, April, July and October) Weighting Factor Monthly, and Semi‐Annual SLRs (February and August) SLR 1 Optional Work Proposal Response (e.g., timelines, deliverables, pricing, assumptions and constraints, comprehensive and complete written documentation, and required Supplier authorized approvals). Time to deliver Optional Work Proposal Response ("OWPR"). Ten (10) Business Days, unless County Approves another date for delivery of the OWPR upon contact by Supplier of the County requestor to acknowledge receipt of the request. SLR pertains to NRI Work Orders only. 100% Monthly Monthly 100 x (Total number of OWPR delivered by Supplier on or before the OWPR Deadline during the Month/total number of Optional Work proposals due to be provided by the Performance Target during that same month) County‐provided Service Management System (currently or via County‐provided emails which document the delivery date and time. None 10% 7% 10% SLR 2 Work Order Acknowledgement and Time Estimate Time to contact County Requester of any Optional Work pro...