Common use of General Parameters Clause in Contracts

General Parameters. Unless otherwise specified by the Customer, the Contractor agrees to comply with the following time limits: Category A 30 minutes 1 hour every 30 minutes until the Defect has been removed Category B 1 hour 8 hours every 4 hours until the Defect has been removed Category C 4 hours 48 hours every 10 hours until the Defect has been removed 6.7.1. The Time Limit for Response and the Time Limit for Removal referred to in this Article will start to run the moment the Notification was made by the Customer to the Contractor’s Support Centre. The same will apply for determining the Continuous Information Period. The Time Limit for Removals and the Time Limit for Response of Category A, Category B, and Category C Defects are doubled during a time of Reduced Operation. 6.7.2. The Parties agree on the procedure for providing continuous information as follows: the Contractor’s employee contacts the Customer within the agreed Continuous Information Period and undertakes to inform the Contractor about the current course of the Defect removal process.

General Parameters. Unless otherwise specified by the Customer, the Contractor agrees to comply with the following time limits: Category A 30 minutes 1 hour every 30 minutes until the Defect has been removed Category B 1 hour 8 hours every 4 hours until the Defect has been removed Category C 4 hours 48 hours every 10 hours until the Defect has been removed 6.7.1. removed The Time Limit for Response and the Time Limit for Removal referred to in this Article will start to run the moment the Notification was made by the Customer to the Contractor’s Support Centre. The same will apply for determining the Continuous Information Period. The Time Limit for Removals and the Time Limit for Response of Category A, Category B, and Category C Defects are doubled during a time of Reduced Operation. 6.7.2. The Parties agree on the procedure for providing continuous information as follows: the Contractor’s employee contacts the Customer within the agreed Continuous Information Period and undertakes to inform the Contractor about the current course of the Defect removal process.