General Coverage. Under the terms and conditions of this Service Contract, CAMECA will maintain the entire electron microprobe SX100 in correct operating conditions as described in the Preventive Maintenance (PM) check list (available from your CAMECA service center) that will be performed every year. This agreement includes: Unlimited days per annum of on-site emergency service All Travel, living and lodging costs CAMECA Spare parts replacement or repairs including integrated systems plus shipping charges (excluding EDS system) Vacuum System failure coverage (Turbo-pumps, Ion pumps, Sublimation pumps, controllers & vacuum gauge controllers) Primary Pumps failure coverage & P.M. (parts & labor), if purchased from CAMECA One preventive maintenance visit (P.M. parts & labor included) per year One cleaning of the column per year (parts & labor included) Replacement of the PC every 5 years (if condition applies) Maximum on-site response time of 10 business days from the local service team for corrective maintenance Telephone/fax/mail assistance e-Remote control of the instrument for fast diagnostic (if possible) Remote application support for troubleshooting a hardware issue Software support, updates & patches deliveries Hardware upgrades to improve tool reliability 10% discount on all parts purchased, repairs or software upgrades Notes: Consumables parts required for normal instrument usage plus external ancillary equipment are not covered by this contract. They are available at discounted price (refer to § Discount).
Appears in 1 contract
Sources: Full Insurance Service Contract
General Coverage. Under the terms and conditions of this Service Contract, CAMECA will maintain the entire electron microprobe SX100 in correct operating conditions as described in the Preventive Maintenance (PM) check list (available from your CAMECA service center) that will be performed every year. This agreement includes: • Unlimited days per annum of on-site emergency service • All Travel, living and lodging costs • CAMECA Spare parts replacement or repairs including integrated systems plus shipping charges (excluding EDS system) • Vacuum System failure coverage (Turbo-pumps, Ion pumps, Sublimation pumps, controllers & vacuum gauge controllers) • Primary Pumps failure coverage & P.M. (parts & labor), if purchased from CAMECA • One preventive maintenance visit (P.M. parts & labor included) per year • One cleaning of the column per year (parts & labor included) • Replacement of the PC every 5 years (if condition applies) • Maximum on-site response time of 10 business days from the local service team for corrective maintenance • Telephone/fax/mail assistance • e-Remote control of the instrument for fast diagnostic (if possible) • Remote application support for troubleshooting a hardware issue • Software support, updates & patches deliveries • Hardware upgrades to improve tool reliability • 10% discount on all parts purchased, repairs or software upgrades Notes: Consumables parts required for normal instrument usage plus external ancillary equipment are not covered by this contract. They are available at discounted price (refer to § Discount).
Appears in 1 contract
Sources: Full Insurance Service Contract
General Coverage. Under the terms and conditions of this Service Contract, CAMECA will maintain the entire electron microprobe SX100 in correct operating conditions as described in the Preventive Maintenance (PM) check list (available from your CAMECA service center) that will be performed every year. This agreement includes: Unlimited days per annum of on-site emergency service All Travel, living and lodging costs CAMECA Spare parts replacement or repairs including integrated systems plus shipping charges (excluding EDS system) Vacuum System failure coverage (Turbo-pumps, Ion pumps, Sublimation pumps, controllers & vacuum gauge controllers) Primary Pumps failure coverage & P.M. (parts & labor), if purchased from CAMECA One preventive maintenance visit (P.M. parts & labor included) per year One cleaning of the column per year (parts & labor included) Replacement of the PC every 5 years (if condition applies) Maximum on-site response time of 10 business days 72 hours (3 working days) from the local service team for corrective maintenance Telephone/fax/mail assistance e-Remote control of the instrument for fast diagnostic (if possible) Remote application support for troubleshooting a hardware issue Software support, updates & patches deliveries Hardware upgrades to improve tool reliability 10% discount on all parts purchased, repairs or software upgrades Notes: Consumables parts required for normal instrument usage plus external ancillary equipment are not covered by this contract. They are available at discounted price (refer to § Discount).
Appears in 1 contract
Sources: Service Contract