Common use of General communication Clause in Contracts

General communication. The following contacts will be generally used for communications related to the service in the scope of this Agreement. The authoritative contact information is available in the EGI configuration database GOCDB. Resource Infrastructure Provider NGI Operations manager in respective NGI Resource Provider Site Operations manager in respective Resource Centre Service Support contact See Section 3 6.2 Regular reporting Reports of the RC availability, reliability and unknown statistics will be performed on a monthly basis12. The RC violating the service level targets will be requested to provide justifications by the RP. The violating provider MUST provide a report. Information is exchanged through GGUS tickets.

General communication. The following contacts will be generally used for communications related to the service in the scope of this Agreement. The authoritative contact contacts information is available in the EGI configuration database GOCDB. Resource Infrastructure Provider NGI Operations manager in respective NGI Resource Provider Site Operations manager in respective Resource Centre Center Service Support contact See Section 3 6.2 Regular reporting Reports of the RC availability, reliability and unknown statistics will be performed on a monthly basis12. The RC violating the service level targets will be requested to provide justifications by the RP. The violating provider MUST provide a report. Information is exchanged through GGUS ticketsticket.

General communication. The following contacts will be generally used for communications related to the service in the scope of this Agreement. The authoritative contact contacts information is available in the EGI configuration database GOCDB. Resource Infrastructure Provider NGI Operations manager in respective NGI Resource Provider Site Operations manager in respective Resource Centre Service Support contact See Section 3 6.2 Regular reporting Reports of the RC availability, reliability and unknown statistics will be performed on a monthly basis12. The RC violating the service level targets will be requested to provide justifications by the RP. The violating provider MUST provide a report. Information is exchanged through GGUS ticketsticket.