Gap calculation. The “Fault Repair Gap” is: If the total number of Incidents resolved in the month is greater than or equal to 5: ℎ Fault Repair Gap = ℎ ℎ ℎ If the total number of Incidents resolved in the month is less than 5: ℎ 5
Appears in 1 contract
Sources: Service Level Agreement
Gap calculation. The “Fault Repair Gap” is: • If the total number of Incidents resolved in the month is greater than or equal to 5: ℎ 𝑁𝑢𝑚𝑏𝑒𝑟 𝑜𝑓 𝐼𝑛𝑐𝑖𝑑𝑒𝑛𝑡𝑠 𝑟𝑒𝑠𝑜𝑙𝑣𝑒𝑑 𝑎𝑓𝑡𝑒𝑟 𝑡ℎ𝑒 𝑑𝑒𝑎𝑑𝑙𝑖𝑛𝑒 Fault Repair Gap = ℎ ℎ ℎ 𝑇𝑜𝑡𝑎𝑙 𝑛𝑢𝑚𝑏𝑒𝑟 𝑜𝑓 𝐼𝑛𝑐𝑖𝑑𝑒𝑛𝑡𝑠 𝑟𝑒𝑠𝑜𝑙𝑣𝑒𝑑 𝑤𝑖𝑡ℎ𝑖𝑛 𝑡ℎ𝑒 𝑚𝑜𝑛𝑡ℎ • If the total number of Incidents resolved in the month is less than 5: ℎ 5:
Appears in 1 contract
Sources: Service Level Agreement