Fully Supported Clause Samples
The "Fully Supported" clause establishes that a product, service, or system will receive comprehensive support from the provider. This typically means that all aspects, including maintenance, troubleshooting, updates, and technical assistance, are covered for the duration specified in the agreement. For example, if software is fully supported, users can expect timely bug fixes, compatibility updates, and access to customer service. The core function of this clause is to assure the recipient that they will not be left without help or resources, thereby reducing operational risk and ensuring reliability.
Fully Supported. This is technology that has been recommended and sanctioned by IT Services. It is also the minimum requirement for receiving the Network & Desktop Support Services described in this document. Normal use of this technology, for academic or administrative purposes, is supported as described above. Fully Supported technologies include: • Equipment / software owned by McGill (except for affiliates with ITS agreements) • Windows and Mac computers (and peripherals), issued by, purchased through, or recommended by IT Services, less than 5 years old, with a standard McGill hard-drive image. • Windows and Mac computers running an operating system that is still supported by the manufacturer, for which security updates are still available • Windows and Mac computers that run a centrally supported up to date endpoint protection software • Software installation if the version is still supported by the vendor. • Equipment that has a clearly defined system administrator with local administrator access (IT Services for SLA customers) See Standards • Computers that authenticate to ▇▇▇▇▇▇’▇ data network using Active Directory – See standards • Meets equipment purchasing standards: Minimum standard requirements for the purchase of IT equipment at McGill • All centrally provided and managed software packages. See Software available at McGill • Approved non uPrint printers:
Fully Supported. This is technology that has been recommended and sanctioned by IT Services. It is also the minimum requirement for receiving the Network & Desktop Support Services described in this document. Normal use of this technology, for academic or administrative purposes, is supported as described above. Fully Supported technologies include: • Equipment / software owned by McGill (except for affiliates with ITS agreements) • Windows and Mac computers (and peripherals), issued by, purchased through, or recommended by IT Services, less than 5 years old, with a standard ▇▇▇▇▇▇ hard-drive image. • Windows and Mac computers running an operating system that is still supported by the manufacturer, for which security updates are still available • Windows and Mac computers that run a centrally supported up to date endpoint protection software • Software installation if the version is still supported by the vendor. • Equipment that has a clearly defined system administrator with local administrator access (IT Services for SLA customers) 🡪 See Standards • Equipment that has a clearly defined Technical ▇▇▇▇▇▇▇ and Asset ▇▇▇▇▇▇▇ as per the IT Asset Management Regulation • Equipment that is tracked in a centrally managed and audited asset tracking system – Domain joined • Computers that authenticate to ▇▇▇▇▇▇’▇ data network using Active Directory – See standards • Meets equipment purchasing standards: Minimum standard requirements for the purchase of IT equipment at McGill • All centrally provided and managed software packages Licensed software products and eligible users • Approved non uPrint printers:
Fully Supported. The software belonging to this category is considered “Mobimedia standard packages” and MCS will support all the technical aspects: Operating System supported are : XP Professional, Vista (all versions), 7 (all versions)