FRT. First Response Time, the time it takes Us to respond to a query submitted by You. NRT Next Reply Time, the time it takes Us to provide You with a next reply following FRT. Scheduled Downtime the time when Space is offline and/or unavailable, where We gave You at least forty eight (48) hours prior notice. SLA Support Level Agreement, JetBrains’ commitment to respond to issues in Space reported by Enterprise Customer as detailed below. Uptime the percentage of total time when Space was made available to You in line with the Enterprise Terms and the Agreement in the then-current Subscription Period.
Appears in 4 contracts
Samples: Jetbrains Enterprise Agreement, Jetbrains Enterprise Agreement, www.jetbrains.com
