Common use of Front Office Clause in Contracts

Front Office. 1.1 When the guest checks-in, the Contractor/Contractor's staff shall immediately 1.1.1 Attend to him, receive him, and allot the room specified by the designated officer of BHEL in his name. BHEL will reserve the rooms and intimate the Contractor through designated officer. The contractor shall neither allot rooms on his own nor disclose information relating to availability status 1.1.2 Verify the identity of the guest and get the guest's name including accompanying family members entered in the Guest Register provided by BHEL. 1.1.3 Accompany the guest to his room by carrying his baggage to his room, leave him in the room, look for his comforts, keep fresh water, etc. 1.1.4 Offer the guest tea/coffee/food etc. as required by him, according to the time. 1.1.5 At the time of check-out, prepare separate bills for boarding and lodging and get the same signed by the concerned guests. 1.1.6 In case of employees on official duty, the Contractor shall take charges from the guests towards catering only and obtain signature of the guests on bill towards lodging. In case of employees and other guests on personal duty, entire expenditure towards Catering and Lodging shall be collected, as per the framework agreement/protocol norm of BHEL. Receipts towards charges taken against Room Rent will be deposited with BHEL Officials stationed at the Guest House, with proper documentation. 1.1.7 In case of Company's guests, the Contractor shall raise bill for boarding part alone and get the same signed by the guest and claim it for reimbursement from BHEL along with other bills to be submitted by the Contractor once in a month. 1.1.8 At the time of check-out, the Contractor shall ensure that the room occupied by the guest is in order with respect to assets of the Company. A quick check to be carried out before the guest leaves the guest house. 1.1.9 At the time of guest moving out of the guest house or Transit Flat, checking out, key should be collected. 1.1.10 Carry the guest's baggage from the room to the vehicle. 1.1.11 To ensure that the guest has not left behind in the room any of his belongings, and if any such belongings are found, to immediately inform BHEL officials for sending the same to the guest. 1.1.12 The Contractor’s boys shall not seek any tips or favour from the guests for the services rendered. 1.2 During stay, the guest's miscellaneous needs like laundry, medical etc., to be attended to. The charges for these services may be collected from the guest on actual basis, providing relevant bills. In cases where these services are to be rendered at Company’s cost, the same will be intimated to the Contractor by the BHEL officials. However, the Contractor’s Labourers should not extend any of such services like Cigarettes, Liquor or Non-Vegetarian Food to guests, these are not allowed inside the Guest House and Transit Flat. 1.3 To order for newspapers and magazines as advised by BHEL, coordinating with the newspaper agents, and paying for the bills at the end of the month. This will be reimbursed by BHEL along with the Contractor's bill, to be submitted with relevant suppliers' bills.

Front Office. 1.1 When the guest checks-in, the Contractor/Contractor's staff shall immediately 1.1.1 Attend to him, receive him, and allot the room specified by the designated officer of BHEL in his name. BHEL will reserve the rooms and intimate the Contractor through designated officer. The contractor shall neither allot rooms on his own nor disclose information relating to availability statusstatus to the guests or any person other than the authorized BHEL official for any reason. 1.1.2 Verify the identity of the guest and get the guest's name including accompanying family members entered in the Guest Register provided by BHEL. 1.1.3 Accompany the guest to his room by carrying his baggage to his room, leave him in the room, look for his comforts, keep fresh water, etc. 1.1.4 Offer the guest tea/coffee/food etc. as required by him, according to the time. 1.1.5 At the time of check-out, prepare separate bills for boarding and lodging and get the same signed by the concerned guests. 1.1.6 In case of employees on official duty, the Contractor shall take charges from the guests towards catering only and obtain signature of the guests on bill towards lodging. In case of employees and other guests on personal duty, entire expenditure towards Catering and Lodging shall be collected, as per the framework agreement/protocol norm of BHEL. Receipts towards charges taken against Room Rent will be deposited with BHEL Officials stationed at the Guest House, with proper documentation. 1.1.7 In case of Company's guests, the Contractor shall raise bill for boarding part alone and get the same signed by the guest and claim it for reimbursement from BHEL along with other bills to be submitted by the Contractor once in a month. 1.1.8 At the time of check-out, the Contractor shall ensure that the room occupied by the guest is in order with respect to assets of the Company. A quick check to be carried out before the guest leaves the guest house. 1.1.9 At the time of guest moving out of the guest house or Transit Flat, checking out, key should be collected. 1.1.10 Carry the guest's baggage from the room to the vehicle. 1.1.11 To ensure that the guest has not left behind in the room any of his belongings, and if any such belongings are found, to immediately inform BHEL officials for sending the same to the guest. 1.1.12 The Contractor’s boys shall not seek any tips or favour from the guests for the services rendered. 1.2 During stay, the guest's miscellaneous needs like laundry, medical etc., to be attended to. The charges for these services may be collected from the guest on actual basis, providing relevant bills. In cases where these services are to be rendered at Company’s cost, the same will be intimated to the Contractor by the BHEL officials. However, the Contractor’s Labourers should not extend any of such services like Cigarettes, Liquor or Non-Vegetarian Food to guests, these are not allowed inside the Guest House and Transit Flat. 1.3 To order for newspapers and magazines as advised by BHEL, coordinating with the newspaper agents, and paying for the bills at the end of the month. This will be reimbursed by BHEL along with the Contractor's bill, to be submitted with relevant suppliers' bills.