Common use of Frame Jitter and DDR Clause in Contracts

Frame Jitter and DDR. In order to qualify for an SLA credit, Customer must perform the following tasks:  Open a Trouble Ticket within 72 hours of the time the Service Issue arose.  Submit a written SLA credit request to its account team within fifteen (15) days of the end of the repair period. The written request must contain the following information: o The date the Service Issue occurred. o The time the Service Issue began and ended. o The circuit ID(s) for each affected connection.

Frame Jitter and DDR. In order to qualify for an SLA credit, Customer must perform the following tasks:  ∙ Open a Trouble Ticket within 72 hours of the time the Service Issue arose.  ∙ Submit a written SLA credit request to its account team within fifteen (15) days of the end of the repair period. The written request must contain the following information: o The date the Service Issue occurred. o The time the Service Issue began and ended. o The circuit ID(s) for each affected connection.