For Data Services Sample Clauses

For Data Services i. Mean Time to Respond – The Service Credit available varies according to the Ticket’s priority: 1. Priority 1 – a. If ▇▇▇▇▇▇▇▇▇.▇▇▇ responds less than sixty (60) minutes but more than thirty (30) minutes after the Trouble Ticket is opened, the available credit is fifteen percent (15%) of the MRCs for the Affected Service. b. If ▇▇▇▇▇▇▇▇▇.▇▇▇ responds less than ninety (90) minutes but more than sixty (60) minutes after the Trouble Ticket is opened, the available credit is thirty percent (30%) of the MRCs for the Affected Service. c. If ▇▇▇▇▇▇▇▇▇.▇▇▇ responds more than ninety (90) minutes after the Trouble Ticket is opened, the available credit is fifty percent (50%) of the MRCs for the Affected Service. 2. Priority 2 - a. If ▇▇▇▇▇▇▇▇▇.▇▇▇ responds more than two (2) hours after the Trouble Ticket is opened, the available credit is fifteen percent (15%) of the MRCs for the Affected Service. 3. Priority 3 - a. If ▇▇▇▇▇▇▇▇▇.▇▇▇ responds more than twenty-four (24) hours after the Trouble Ticket is opened, the available credit is fifteen (15%) of the MRCs for the Affected Service.
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Related to For Data Services

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