First Response Time Sample Clauses
First Response Time. OpenGov will use commercially reasonable efforts to respond (via OpenGov’s Normal Support Channels) to each support issue reported by the Customer within the applicable response time in Table 1, depending on the applicable severity level and Support Plan contracted by the Customer. “Business Days” are Monday-Friday, excluding holidays (which said holidays are described in our Resource Center). “Business Hours” are 4:00 AM PT to 7:00 PM PT Business Day.
First Response Time. The time between a ticket being opened in Beekeeper’s Help Desk and confirmation to Customer via Beekeeper’s ticketing system that We have received the request and are investigating the Issue (any automated response from the ticketing system does not count towards First Response Time). Severity 1 s Severity 2 Issues that are identified by Us may be manually updated on Our Status page (▇▇▇▇▇▇.▇▇▇▇▇▇▇▇▇.▇▇) and will also be considered a First Response Time.