Faults. If you report a fault to us, we will respond in accordance with the relevant service level for the Service affected by the fault (as referred to in the relevant Service Description) or, if no service level is specified, then within a reasonable period.
Appears in 3 contracts
Sources: Service Agreement, Service Agreement, Business Terms Agreement
Faults. If you report a fault to us, we will respond in accordance with the relevant service level for the Service affected by the fault (as referred to in the relevant Service Description) or, if no service level is specified, then or otherwise within a reasonable periodperiod of time.
Appears in 2 contracts
Sources: Business Terms and Conditions, Business Terms Agreement