Faults Procedure Clause Samples
Faults Procedure. The following processes outline Our faults procedure:
1. You contact the KC Network Support team to report a fault on the appropriate Support telephone number you have been given.
2. The KC Network Support team will log details of the fault on Our Faults system and issue You with a unique Fault Reference Number.
3. The fault is diagnosed and if a Service engineer is required to carry out a Customer Site visit this will be arranged with You.
4. The fault is resolved and passed back to the KC Network Support team to confirm the Service has been restored to close.
Faults Procedure. The following processes outline Our faults procedure:
1. You contact the Business Technical Support Helpdesk to report a fault on the appropriate telephone number You have been given.
2. The Business Technical Support Helpdesk will log details of the fault on Our faults system and issue You with a unique Fault Reference Number.
3. The fault is diagnosed and if a Service engineer is required to carry out a Customer site visit this will be arranged with You.
4. The fault is resolved and passed back to the Business Technical Support Helpdesk to confirm the Service has been restored to close.