Fault Resolution. 2.1 All correctly reported faults will be responded to within 2 business hours by a Spectrum Internetengineer.
Fault Resolution. With Customer’s cooperation, Verizon will clear both logical and physical issues. Verizon may clear the fault condition remotely or by dispatching a technician to Customer’s Site at Verizon’s option.
Fault Resolution. 5.1 In the event that a defect, fault or impairment in the provision of the Service(s) causes a Service Interruption and the Customer gives notification to XO Communications of such default, fault or impairment, then XO Communications shall use its best endeavours to resolve that defect, fault or impairment as quickly as is reasonably possible.
Fault Resolution. 9.1. The Customer shall notify Class of any material fault in the Service and Class shall use all reasonable endeavours to remedy the fault as quickly as practicable.
Fault Resolution. Notification: Global Crossing will call the Customer and assist in troubleshooting following the occurrence of one of the following events: o Customer equipment cannot connect to a conference. o Customer equipment does not transmit video and/or audio. o Customer experiences degradation in video and/or audio signals. • Troubleshooting: Upon the occurrence of one of the events above, Global Crossing will contact Customer to troubleshoot the issue(s). In addition, Customer may contact Global Crossing for assistance in troubleshooting the following issues: o Problems in Initiating or receiving videoconferencing calls o Customer equipment connecting at lower bandwidth then required. • Equipment Reboot: Upon customer request or upon troubleshooting, Global Crossing will remotely reboot the Customer’s equipment (available for Polycom and Tandberg equipment only). • Third party maintenance dispatch: Global Crossing can provide a third party maintenance dispatch service for Customer video equipment covered by an active (current) maintenance agreement with the following third party manufacturers: Polycom, Tandberg, Lifesize and/or Sony. Global Crossing shall diagnose Customer video equipment issues with the Customer, and, upon determination that repair or replacement is required shall contact the third party manufacturer and arrange for that manufacturer to repair or replace the equipment in accordance with the applicable maintenance terms. As a condition of this Service element, Customer must furnish Global Crossing with letter(s) of agency authorizing Global Crossing to act on its behalf as and where necessary to liaise with Polycom, Xxxxxxxx and/or Sony, as applicable.
Fault Resolution. If Customer becomes aware of a Critical Fault, Major Fault or a Minor Fault (defined below and together known as “Fault”) then Customer will immediately notify Xxxxxxxx-Xxxxxx via the support telephone line or email and provide all of the following information: (a) a clear and full description of the Fault and symptoms; and (b) copies of all relevant supporting documentation in the Customer’s possession to include screen shots of any fault codes, page faults, or other clues that may be available, (c) such other information in its possession which may be reasonably requested by Xxxxxxxx-Xxxxxx for the purpose of identifying or addressing the potential Fault. Xxxxxxxx- Xxxxxx is not obligated to correct any Faults related to modifications made by anyone other than Xxxxxxxx-Xxxxxx, including those made by Customer, modifications made by Xxxxxxxx-Xxxxxx at the request of Customer, or improper use by Customer or any third party. Xxxxxxxx-Xxxxxx will respond and escalate its response based on the severity of the Fault. Xxxxxxxx-Xxxxxx will use commercially reasonable efforts to rectify Faults within the resolution times set forth below. Customer acknowledges that these response and resolution times are goals only, and Customer acknowledges that Xxxxxxxx-Xxxxxx cannot commit to resolving every Fault within these timelines. Failure to meet the resolution times below shall not be a breach of this Agreement.
Fault Resolution. 14.1. The Supplier will make the decision as to the best approach to a Customer IT Network fault or Incident. the Supplier will decide the course of action to be taken and will make all commercial endeavours to resolve the incident in a timely manner and in line with any agreements in the Customer Order form. In some cases, a true fix may not be possible due to time constraints or severity in which case a temporary fix may be put in place until a permanent fix can be implemented.
Fault Resolution. 14.1 AUC will make the decision as to the best approach to a Customer IT Network fault or Incident. AUC will decide the course of action to be taken and will make all commercial endeavours to resolve the incident in a timely manner and in line with any agreements in the Customer Order form. In some cases a true fix may not be possible due to time constraints or severity in which case a temporary fix may be put in place until a permanent fix can be implemented.
Fault Resolution. In the event that a defect, fault or impairment in the provision of the services causes an interruption to the provision of the services, and the Customer gives notification to FISL of such defect, fault or impairment, then FISL shall use its reasonable endeavors to resolve that defect, fault or impairment as soon as is reasonably practicable. If FISL determines in its reasonable opinion that any defect fault or impairment results directly or indirectly from; i the negligence, act, omission or default of the Customer ii the Customer's breach of the Agreement iii the operation, failure or malfunction of any network, equipment or software owned or controlled by the Customer iv any third party action in response to an act or omission of the Customer or any person given access to the Service by the Customer then FISL may recover in advance from its Customer all reasonable costs to be incurred by it or on its' behalf in connection with the remedy of such defect, fault or impairment.
Fault Resolution. 2.1 All correctly reported faults will be responded to within 2 business hours by the support team
