Common use of Exclusions to Support Clause in Contracts

Exclusions to Support. Support does not include services where the Customer requests custom development, consulting, or professional services. Furthermore, unless specifically included in Business or Enterprise Support Tiers above, Support does not include: a) Versions of the Software other than the most recent version or the Supported Prior Versions; b) Administrator or end user training; c) Support of Scripts or APIs provided by Nuix, unless accompanied by a mutually executed order form or statement of work that expressly sets forth Nuix’s continuing support obligation; d) Support of requested (or customer created) enhancements or features to the Software; e) Software installation or troubleshooting of software installation issues not directly associated with the Software (including, but not limited to Elasticsearch); f) Environment configuration; g) Environment troubleshooting issues not directly associated with the Software; h) Troubleshooting data specific issues not directly caused by or related to the Software; or i) Onsite support.

Exclusions to Support. Support does not include services where the Customer End-User requests custom development, consulting, or professional services. Furthermore, unless specifically included in Business or Enterprise examples of Support Tiers above, Support does not covered by this Agreement include: a) Versions of the Software other than the most recent version or the Supported Prior Versions; b) Administrator or end user training; c) Support of Scripts scripts or APIs bespoke applications provided by Nuix, unless accompanied by a mutually executed order form or statement of work that expressly sets forth Nuix’s continuing support obligation; d) Support of requested (or customer created) enhancements or features to the Software; e) Software installation or troubleshooting of software installation issues not directly associated with the Software (including, but not limited to Elasticsearch)Software; f) Environment configuration; g) Environment troubleshooting issues not directly associated with the Software; h) Troubleshooting data specific issues not directly caused by or related to the Software; or i) Onsite support.