Exclusions to Support Clause Samples
Exclusions to Support. Support does not include services where the Customer requests custom development, consulting, or professional services. Furthermore, unless specifically included in Business or Enterprise Support Tiers above, Support does not include:
a) Versions of the Software other than the most recent version or the Supported Prior Versions;
b) Administrator or end user training;
c) Support of Scripts or APIs provided by Nuix, unless accompanied by a mutually executed order form or statement of work that expressly sets forth Nuix’s continuing support obligation;
d) Support of requested (or customer created) enhancements or features to the Software;
e) Software installation or troubleshooting of software installation issues not directly associated with the Software (including, but not limited to Elasticsearch);
f) Environment configuration;
g) Environment troubleshooting issues not directly associated with the Software;
h) Troubleshooting data specific issues not directly caused by or related to the Software; or
i) Onsite support.
Exclusions to Support. Support does not include services where the Client requests training, custom development, consulting, or professional services or any other services not defined within the Managed Service Scope.
Exclusions to Support. Hudl will not provide Support Services:
Exclusions to Support. Support does not include services where the End-User requests custom development, consulting, or professional services. Furthermore, examples of Support not covered by this Agreement include:
a. Versions of the Software other than the most recent version or the Supported Prior Versions;
b. Administrator or end user training;
c. Support of requested (or customer created) enhancements or features to the Software;
d. Software installation or troubleshooting of software installation issues not directly associated with the Software;
e. Environment configuration;
f. Environment troubleshooting issues not directly associated with the Software;
g. Troubleshooting data specific issues not directly caused by or related to the Software; or
h. Onsite support.
Exclusions to Support. Hudl will not provide customer support (a) relating to or resulting from (i) misuse of the Services or failure to use the Services in accordance with the Documentation or (ii) attempts to repair, replace, modify or maintain the Services by persons other than Hudl, or third parties appointed by Hudl; and (b) for prior releases or versions of the Services after 12 months from the date Hudl offered a Software Upgrade or Software Update to Customer.
Exclusions to Support. Support does not include services where the Customer requests custom development, consulting, or professional services. Furthermore, Support does not include:
a) Versions of the Software other than the most recent version or the Supported Prior Versions;
b) Administrator or end user training;
c) Support of Scripts or APIs provided by Nuix, unless accompanied by a mutually executed order form or statement of work that expressly sets forth Nuix’s continuing support obligation;
d) Support of requested (or customer created) enhancements or features to the Software;
e) Software installation or troubleshooting of software installation issues not directly associated with the Software (including, but not limited to Elasticsearch);
f) Environment configuration;
g) Environment troubleshooting issues not directly associated with the Software;
h) Troubleshooting data specific issues not directly caused by or related to the Software; or
i) Onsite support.
Exclusions to Support. Without limiting the generality of Section 5.1, ServiceNow will have no obligation of any kind to provide Support of any kind for problems in the operation or performance of the Software to the extent caused by any of the following (each, a “Customer-Generated Error”): (a) installation of the Software on hardware or in a network infrastructure not recommended by ServiceNow or non-ServiceNow Software products or use of the Software in conjunction therewith; (b) modifications to the Software; (c) Customer’s use of the Software other than as authorized in this ▇▇▇▇ or as provided in the Documentation; or (d) Customer’s use of other than Supported Versions. If ServiceNow determines that it is necessary and agrees to perform Support for a problem in the operation or performance of the Software that is caused by a Customer-Generated Error, then ServiceNow will notify Customer thereof as soon as ServiceNow is aware of such Customer-Generated Error and ServiceNow or Reseller will have the right to invoice Customer at ServiceNow's then- current published time and materials rates for Professional Services for all such Support performed by ServiceNow.
Exclusions to Support. Support does not include services where the Licensee requests custom development, consulting, or professional services. In addition, Support does not include: (a) Versions of the Software other than the most recent major version or the most recent prior major version; (b). Administrator or end user training; (c). Support of Scripts or APIs provided by BlackRainbow, unless accompanied by a mutually executed order form or statement of work that expressly sets forth Black Rainbow’s continuing support obligation; (d) Support of requested (or Licensee created) enhancements or features to the Software; (e) Software installation or troubleshooting of software installation issues not directly associated with the Software (including, but not limited to Elasticsearch);