Common use of EXCHANGES/RETURNS POLICY Clause in Contracts

EXCHANGES/RETURNS POLICY. Statutory Rights: Under the Consumer Protection (Distance Selling) Regulations, You have up to 7 working days after You have received your delivery to cancel your order (other than in respect of goods made to your specification or are clearly personalised). General policy: If You wish to return a product(s) within the period specified in Clause 7 above, You can make a return to us at any of the ZARA stores in the country where your product was delivered or by Courier arranged by us. In the latter case You should contact us through our web form to arrange for the product to be collected. Neither option will entail any additional cost to You. You should send the product in the same package received by following the directions on the “RETURNS” section of our website Product exchange or return in-store at ZARA: If there is a ZARA store located in the country where your product was delivered, You may return it, in person, to a store itself. You must present with it, fully completed, the RETURNS FORM received on delivery.Items can only be returned in Zara store that have the same section of the articles that you would like to return.