Common use of EXCHANGES/RETURNS POLICY Clause in Contracts

EXCHANGES/RETURNS POLICY. 1. Returns in the exercise of the right of withdrawal If You wish to cancel the Contract within the period specified in Clause 7 above, You can make a return to us at any of the ZARA stores in Switzerland, or by giving the products to the courier arranged by us, or by dropping it off at a Post Office using a returns-paid label that we send to you upon your request. You should send the product in the same package received by following the directions on the "RETURNS" section of our website. Neither option will entail any additional cost to You. You will be responsible for the cost of returning the product to us where You are not able to do so via one of the aforementioned free options offered. Please note that if You return the goods to us at our expense, we will be entitled to charge You for the direct cost we might incur as a result. In this case, you shall return the product together with the E-ticket attached to the Shipment Confirmation. If You have any doubts You can contact us through our web form, or by email at ▇▇▇▇▇▇▇.▇▇@▇▇▇▇.▇▇▇, or at the telephone number ▇▇▇▇ ▇▇ ▇▇ ▇▇. 2. Common provisions on the product exchange or return a) Returns at a ZARA store You may return any item at any ZARA store in the country where your product was delivered which has the same section to which the items you wish to return belong to. In such case, You should go to such store and present, as well as the item, the e-ticket that was attached to the Shipment Confirmation, which is also saved under your account on our website, and on the ZARA mobile app. You can present the e-ticket either by showing it in digital form on your mobile phone, or by bringing to the store a print-out of the e-ticket..

EXCHANGES/RETURNS POLICY. 1. Returns in the exercise of the 15.1 Contractually right of withdrawal withdrawal: In order to make use of your right of withdrawal, you must inform us BERSHKA, at the following address: Carretera Tordera-Palafolls s/n, 08490 Tordera (Barcelona), Spain, by calling us on ▇▇▇▇ ▇▇▇ ▇▇▇ or by using our contact form, of your decision to withdraw from this Contract by means of an unequivocal statement (such as a letter send by e -mail or by post).You may use the standard withdra wal form included as an appendix to these Terms and Conditions, although this is not compulsory. You have up to 14 working days after You have received your delivery, to cancel your order other than in respect of goods made to your specification or are cle arly personalized. General policy: If You you wish to cancel the Contract return a product( s) within the period specified in Clause 7 above, You you can make a return to us at any of the ZARA Bershka stores in Switzerland, Switzerland or by giving the products to the courier Courier arranged by us, or by dropping it off at a Post Office using a returns-paid label that we send to you upon your request. Neither option will entail any additional cost to. You should send the product in the same return bag provided with the original package received by following the directions on the "“RETURNS" ” section of our website. Neither option will entail any additional cost to You. You will be responsible for the cost of returning the product to us where You are not able to t o do so via one of the aforementioned free options offered. Please note that In this case, if You return the goods to us at our expense, we will be entitled to charge You for the direct cost we might incur as a result. In this case, you shall return the product together with the E-ticket attached to the Shipment Confirmation. If You have any doubts You can contact us through our web form, or by email at ▇▇▇▇▇▇▇.▇▇@▇▇▇▇.▇▇▇, fo rm or at the telephone number ▇▇▇▇ ▇▇ ▇▇ ▇▇▇. 2. Common provisions on the product 15.2 Product exchange or return a(1) Returns in-store at a ZARA store You may return any item at any ZARA store in the country where your product was delivered which has the same section to which the items you wish to return belong to. In such case, You should go to such store and present, as well as the item, the e-ticket that was attached to the Shipment Confirmation, which is also saved under your account on our website, and on the ZARA mobile app. You can present the e-ticket either by showing it in digital form on your mobile phone, or by bringing to the store a print-out of the e-ticket..Bershka: (i)