Escalation. If the Customer is dissatisfied with any aspect of the services provided by IET or the Customer wishes to cancel services, the following escalation procedure will be used to reach a resolution: Escalating Issues and Concerns Step 1: The Customer will contact the Service Manager to discuss the issue.
Appears in 156 contracts
Samples: Level Agreement, Level Agreement, Level Agreement
Escalation. If the Customer customer is dissatisfied with any aspect of the services provided by IET or the Customer customer wishes to cancel services, the following escalation procedure will be used to reach a resolution: Escalating Issues and Concerns Step 1: The Customer will contact the Service Manager to discuss the issue.Concerns
Appears in 27 contracts
Samples: Level Agreement, Level Agreement, Service Level Agreement
