Common use of Escalation Process Clause in Contracts

Escalation Process. The Parties agree an escalation process for faults that are not cleared within the timescales given in Annex C - Quality of Service, the names and contact details of staff in the escalation process is set out in Schedule 1 - Contact details.

Appears in 3 contracts

Samples: Internet Access Services Agreement, Access Services Agreement, Access Services Agreement

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Escalation Process. The Parties will agree an escalation process for faults that are not cleared within the timescales given in Annex C G - Quality of Service, so that the problem can be drawn to the attention of more senior management. The names and contact details of staff in the escalation process is will be set out in Schedule 1 - Contact details.

Appears in 1 contract

Samples: files.btcbahamas.com

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Escalation Process. The Parties will agree an escalation process for faults that are not cleared within the timescales given in Annex C 6 - Quality of Service, so that the problem can be drawn to the attention of more senior management. The names and contact details of staff in the escalation process is will be set out in Schedule 1 - Contact details.

Appears in 1 contract

Samples: Internet Access Services Agreement

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