Common use of Escalation Process Clause in Contracts

Escalation Process. Any support call that is not resolved must be escalated to the Service Provider’s management under the following parameters. Unresolved problems that are classified as critical must be escalated to the Service Provider’s support manager within one hour and to the director level after four hours. If a critical problem is not resolved within one day, it must escalate to the CEO level after two days. The Service Provider’s support staff will escalate unresolved urgent problems to its support manager within three hours, to the director level after one day, and to the CEO level after two days.

Escalation Process. Any support Support call that is not resolved must be escalated to the Service ProviderContractor’s management under the following parameters. Unresolved problems that are classified as critical must be escalated to the Service ProviderContractor’s support Support manager within one hour four hours and to the director level after four hoursone day. If a critical problem is not resolved within one daythree days, it must escalate to the corporate officer level and then to the CEO level after two five days. The Service ProviderContractor’s support Support staff will escalate unresolved urgent problems to its support Support manager within three hoursdays, to the director level after one dayseven days, and to the CEO corporate officer level after two 14 days.

Escalation Process. Any support call that is not resolved must be escalated to the Service ProviderContractor’s management under the following parameters. Unresolved problems that are classified as critical must be escalated to the Service ProviderContractor’s support manager within one hour and to the director level after four hours. If a critical problem is not resolved within one day, it must escalate to the CEO level after two days. The Service ProviderContractor’s support staff will escalate unresolved urgent problems to its support manager within three hours, to the director level after one day, and to the CEO level after two days.