Common use of Escalation Process Clause in Contracts

Escalation Process. 7.6.1 The Service Provider shall respond to faults in accordance with the time limits described in this Section 7.5. In the event that resolution of a fault does not occur as outlined in Section 7.5, it is agreed that the Client may escalate the fault response process according to the following timetable: Category Client Service Provider Time interval Level 1 ?????? NMC Engineer After 1 hour & & ??????? & Operations Manager & After 3 hours ???????????? Executive Director After 6 hours Level 2 ???????????? NMC Engineer After 2 hours & & ?????????????? & Operations Manager & After 4 hours ?????????? Executive Director After 8 hours Level 3 ??????????? NMC Engineer After 5 days & & ???????????? & Operations Manager & After 8 days ????????????? Executive Director After 14 days Full contact details are included as Table 2

Escalation Process. 7.6.1 The Service Provider shall respond to faults in accordance with the time limits described in this Section 7.5. In the event that resolution of a fault does not occur as outlined in Section 7.5, it is agreed that the Client may escalate the fault response process according to the following timetable: Category Client Service Provider Time interval Level 1 ?????? NMC Engineer After 1 hour & & ??????? & Operations Manager & After 3 hours ???????????? NMC Engineer & Operations Manager & Executive Director After 1 hour After 3 hours After 6 hours Level 2 ???????????? NMC Engineer After 2 hours & & ?????????????? & Operations Manager & After 4 hours ?????????? NMC Engineer & Operations Manager & Executive Director After 2 hours After 4 hours After 8 hours Level 3 ??????????? NMC Engineer After 5 days & & ???????????? & Operations Manager & After 8 days ????????????? NMC Engineer & Operations Manager & Executive Director After 5 days After 8 days After 14 days Full contact details are included as Table 2

Escalation Process. 7.6.1 The Service Provider shall respond to faults in accordance with the time limits described in this Section 7.5. In the event that resolution of a fault does not occur as outlined in Section 7.5, it is agreed that the Client may escalate the fault response process according to the following timetable: Category Client Service Provider Time interval Level 1 ?????? NMC Engineer After 1 hour & & ??????? & Operations Manager & After 3 hours & & ???????????? Executive Director After 6 hours Level 2 ???????????? NMC Engineer After 2 hours & & ?????????????? & Operations Manager & After 4 hours ?????????? Executive Director After 8 hours Level 3 ??????????? NMC Engineer After 5 days & & ???????????? & Operations Manager & After 8 days & & ????????????? Executive Director After 14 days Full contact details are included as Table 2

Escalation Process. 7.6.1 The Service Provider shall respond to faults in accordance with the time limits described in this Section 7.5. In the event that resolution of a fault does not occur as outlined in Section 7.5, it is agreed that the Client may escalate the fault response process according to the following timetable: Category Client Service Provider Time interval Level 1 ?????? NMC Engineer After 1 hour & & ??????? & Operations Manager & After 3 hours & & ???????????? Executive Director After 6 hours Level 2 ???????????? NMC Engineer After 2 hours & & ?????????????? & Operations Manager & After 4 hours & & ?????????? Executive Director After 8 hours Level 3 ??????????? NMC Engineer After 5 days & & ???????????? & Operations Manager & After 8 days & & ????????????? Executive Director After 14 days Full contact details are included as Table 2