Escalation Level Clause Samples

Escalation Level. If no settlement can be reached in the Steering Committee the request for further escalation including the statements shall be processed to the last Escalation Level being the Management Board. If the Management Board is not able to reach a unanimous settlement agreement each Party may independently from the other declare the Escalation Management Process as failed and initiate arbitration proceedings as defined in the General Agreement.
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Escalation Level. 2 Escalation Level 3 Client: Escalation Level 1 Escalation Level 2 Escalation Level 3 <Insert Name> <Insert Title> <Insert Name> <Insert Title> <Insert Name> <Insert Title> Email: <Insert Email> Phone: <Insert Phone> <Insert Email> <Insert Phone> <Insert Email> <Insert Phone>
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Escalation Level. If no settlement can be reached by the Service Management Units (this requires in general unanimity) the request for further escalation including the statements shall be processed to the next Escalation Level being the Steering Committee. The Steering Committee shall discuss the dissension and agree on a settlement as soon as reasonable.
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Escalation Level. 1‌ In case a breach is detected, i.e., a Service Level Target is not achieved, then an Escalation Level 1 is triggered for the Qualified vLEI Issuer to implement the needed countermeasures. The SLA Dashboard shall show the remediation occurred latest on the second month after the escalation notification. GLEIF can exceptionally extend the remediation time in its sole but reasonable discretion. If the SLA Dashboard does not show any more breaches on the target month as well as on the following one, the Escalation Level 1 is closed. Escalation Level 2 will be triggered:
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Escalation Level. From To Type 1 Type 2 Type 3 Type 4 Type 5 A Help Desk 2nd level 15 minutes 15 minutes 30 minutes 2 hours 4 hours Tech Support OPCON Tech Immediately Immediately Immediately Immediately Immediately Support 2nd level B Tech Manager 1 hour 2 hours 3 hours 4 hours 8 hours Support Help Desk Account 1 hour 2 hours 3 hours 4 hours 8 hours Manager Help Desk Crisis 1 hour 2 hours N/A N/A N/A Manager C Manager Account 2 hours 3 hours 4 hours 8 hours 24 hours Executive D Account VP SDO 4 hours 8 hours 24 hours 48 hours N/A Executive E VP SDO President 8 hours 24 hours N/A N/A N/A -ISG Crisis Manager The Crisis Manager will handle type 1 and type 2 problems. It is the duty of the Crisis Manager to manage the problem, making sure the appropriate resources are being applied, that proper notifications are made and continuous status updates are communicated. A teleconference bridge will be established for use as necessary. The Crisis Manager must keep a log of the events as they occur and prepare a problem report. This report will be submitted to the problem report coordinator. The Crisis Manager must be aware of key system activities for the week, Service Agreement customer escalation requirements, contact lists, and host/application lists.
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Escalation Level. The Party initiating the Escalation Management Process is obliged to provide a statement in writing or text outlining the reasons for the dissension and the escalation to the first Escalation Level being the Service Management Unit of both Parties. The statement shall include at least the reason for the dissension, the reference to the relevant provisions and documents in the Set of Contracts and possible alternatives to settle the dissension. The other Party is obliged to react with a statement in writing or text on the dissension. The Service Management Units shall discuss the dissension and agree on a settlement as soon as reasonable.
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Related to Escalation Level

  • Formal Level (1) Level I - within fifteen (15) days after the occurrence of the alleged violation, misinterpretation, or misapplication of a provision of this Agreement, the grievant must present the grievance in writing on the approved form or lose the right to grieve. The form shall contain a clear, concise statement of the grievance, including the provision or provisions of this Agreement alleged to have been violated, misinterpreted, or misapplied; the circumstances involved, the decision rendered at the informal level, and the specific remedy sought. The immediate supervisor shall hold a hearing with the grievant, and shall communicate the decision in writing to the grievant within seven (7) days after receiving the grievance. In the event the immediate supervisor fails to conduct a hearing and render a decision in writing within seven days, the grievant shall notify the Superintendent, who shall convene a hearing with the immediate supervisor and the grievant within seven (7) days after notification, and direct the immediate supervisor to render a decision in writing. Such a directed decision shall be made within three (3) days. (2) Level II - In the event the grievant is not satisfied with the decision at Level I, the grievant may appeal the decision on the approved form to the Superintendent or his/her designee within seven (7) days of the receipt of the Level I decision. The form shall include a copy of the original grievance, the decision at Level I, and a clear and concise statement of the reason for the appeal. The Superintendent or his designee shall hold a hearing with the parties and render a written decision within ten (10) days of the receipt of the appeal. (3) Level III - In the event the grievant is not satisfied with the decision at Level II, the Association may advise the District within seven (7) days of receipt of the Level II decision of its intent to request a mediator from the California State Conciliation Mediation Service.

  • Informal Level Before filing a formal written grievance, the grievant shall attempt to resolve it by an informal conference with his/her immediate supervisor.

  • Benefit Level The primary care clinics available through each plan administrator are assigned a Benefit Level. The Benefit Levels are outlined in the benefit chart below. Primary care clinics may be in different Benefit Levels for different plan administrators. Family members may be enrolled in clinics that are in different Benefits Levels. Employees and their dependents may change to clinics in different Benefit Levels during the annual open enrollment. Employees and their dependents may also elect to move to a clinic in a different Benefit Level within the same plan administrator up to two (2) additional times during the plan year. Unless the individual has a referral from his/her primary care clinic, there are no benefits for services received from providers in Benefit Levels that are different from that of the primary care clinic in which the individual has enrolled.

  • Staffing Levels To the extent legislative appropriations and PIN authorizations allow, safe staffing levels will be maintained in all institutions where employees have patient, client, inmate or student care responsibilities. In July of each year, the Secretary or Deputy Secretary of each agency will, upon request, meet with the Union, to hear the employees’ views regarding staffing levels. In August of each year, the Secretary or Deputy Secretary of Budget and Management will, upon request, meet with the Union to hear the employees’ views regarding the Governor’s budget request.

  • Adjustment of Minimum Quarterly Distribution and Target Distribution Levels (a) The Minimum Quarterly Distribution, First Target Distribution, Second Target Distribution, Third Target Distribution, Common Unit Arrearages and Cumulative Common Unit Arrearages shall be proportionately adjusted in the event of any distribution, combination or subdivision (whether effected by a distribution payable in Units or otherwise) of Units or other Partnership Securities in accordance with Section 5.10. In the event of a distribution of Available Cash that is deemed to be from Capital Surplus, the then applicable Minimum Quarterly Distribution, First Target Distribution, Second Target Distribution and Third Target Distribution, shall be adjusted proportionately downward to equal the product obtained by multiplying the otherwise applicable Minimum Quarterly Distribution, First Target Distribution, Second Target Distribution and Third Target Distribution, as the case may be, by a fraction of which the numerator is the Unrecovered Capital of the Common Units immediately after giving effect to such distribution and of which the denominator is the Unrecovered Capital of the Common Units immediately prior to giving effect to such distribution. (b) The Minimum Quarterly Distribution, First Target Distribution, Second Target Distribution and Third Target Distribution, shall also be subject to adjustment pursuant to Section 6.9.