ESCALATION GUIDELINES. Supplier shall endeavor to initiate support within the specified response time. If the trouble has not been corrected within twenty-four (24) hours after the request for support, the trouble shall be escalated to Supplier's engineering laboratories. No charge will be made for any escalation. CONFIDENTIAL & PROPRIETARY General Purchase Agreement 3/98 CONFIDENTIAL [***] CONFIDENTIAL TREATMENT REQUESTED. OMITTED PORTIONS FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION.
Appears in 3 contracts
Sources: General Purchasing Agreement (Metawave Communications Corp), General Purchasing Agreement (Metawave Communications Corp), General Purchasing Agreement (Metawave Communications Corp)