Common use of Errors or Questions and How to Contact Us Clause in Contracts

Errors or Questions and How to Contact Us. In case of errors or questions about your Electronic Fund Transfers, you agree to promptly contact Customer Service by telephone at 000-000-0000 or email at xxxxxxx@xxxxxxxx.xxx. You may be required to confirm the information in writing within 10 business days. In these cases, we will advise you accordingly, provide you the necessary forms for confirming your dispute in writing, and give you instructions for sending us the signed form. If you believe an Electronic Fund Transfer transaction was processed in error or was unauthorized, or if you need more information about a transfer listed on your statement or receipt, you must contact Ellevest no later than 60 days after the problem or error first appeared on your statement. In your communication with us, please provide the following information: ● The account name, account number, and last four digits of the Ellevest Debit Card number, if applicable; ● A description of the suspected error or the transfer about which you are unsure, why you believe there is an error, or why you need more information; ● The dollar amount of the suspected error; and ● The date of the suspected error. When we receive your dispute notification, we will advise you of the status of our investigation within 10 business days. In all cases, we will correct any error promptly. If we need more time to investigate your question or complaint, we may take up to 45 calendar days for ATM transactions (other than international transactions) and ACH transactions. For errors involving new Bank Accounts within 30 days after the first deposit, point-of-sale transactions or foreign-initiated transactions, we may take up to 90 calendar days to investigate your complaint or question. If this is necessary, we will provisionally credit your Bank Account for the amount you believe is in error within 10 business days of your original complaint or question, so that you will have the use of the money during the time it takes us to complete our investigation. If we do not receive your written confirmation of your questions or complaint within 10 business days, we may decide not to provisionally credit your Bank Account. For errors involving new Bank Accounts, point-of-sale, or foreign-initiated transactions, we may take up to 90 days to investigate your complaint or question. For new Bank Accounts, we may take up to 20 business days to credit your Bank Account for the amount you think is in error. We will send you a written explanation within three (3) business days after we finish our investigation. You may ask for copies of the documents we used in our investigation. If provisional credit was given and it is determined that there was no error, you must repay to us the amount of the provisional credit for the disputed item(s). You will have access to those funds for five (5) business days, and then we may deduct such amounts from your Bank Account without further notice.

Errors or Questions and How to Contact Us. In case of errors or questions about your Electronic Fund Transfers, you agree to promptly contact Customer Service by telephone at 000-000-0000 or email at xxxxxxx@xxxxxxxx.xxx. You may be required to confirm the information in writing within 10 business days. In these cases, we will advise you accordingly, provide you the necessary forms for confirming your dispute in writing, and give you instructions for sending us the signed form. If you believe an Electronic Fund Transfer transaction was processed in error or was unauthorized, or if you need more information about a transfer listed on your statement or receipt, you must contact Ellevest no later than 60 days after the problem or error first appeared on your statement. In your communication with us, please provide the following information: ● The account name, account number, and last four digits of the Ellevest Debit Card number, if applicable; ● A description of the suspected error or the transfer about which you are unsure, why you believe there is an error, or why you need more information; ● The dollar amount of the suspected error; and ● The date of the suspected error. When we receive your dispute notification, we will advise you of the status of our investigation within 10 business days. In all cases, we will correct any error promptly. If we need more time to investigate your question or complaint, we may take up to 45 calendar days for ATM transactions (other than international transactions) and ACH transactions. For errors involving new Bank Accounts within 30 days after the first deposit, point-of-sale transactions or foreign-initiated transactions, we may take up to 90 calendar days to investigate your complaint or question. If this is necessary, we will provisionally credit your Bank Account for the amount you believe is in error within 10 business days of your original complaint or question, so that you will have the use of the money during the time it takes us to complete our investigation. If we do not receive your written confirmation of your questions or complaint within 10 business days, we may decide not to provisionally credit your Bank Account. For errors involving new Bank Accounts, point-of-sale, or foreign-initiated transactions, we may take up to 90 days to investigate your complaint or question. For new Bank Accounts, we may take up to 20 business days to credit your Bank Account for the amount you think is in errorinerror. We will send you a written explanation within three (3) business days after we finish our investigation. You may ask for copies of the documents we used in our investigation. If provisional credit was given and it is determined that there was no error, you must repay to us the amount of the provisional credit for the disputed item(s). You will have access to those funds for five (5) business days, and then we may deduct such amounts from your Bank Account without further notice.

Errors or Questions and How to Contact Us. In case of errors or questions about your Electronic Fund Transferselectronic fund transfers, you agree to promptly contact Customer Service by telephone at (000-) 000-0000 or email at xxxxxxx@xxxxxxxx.xxxxxxxxxxxxxx@xxxxxxxxxxxxxxxx.xxx. You may be required to confirm the information in writing within 10 business days. In these cases, we will advise you accordingly, provide you the necessary forms for confirming your dispute in writing, and give you instructions for sending us the signed form. If you believe an Electronic Fund Transfer transaction electronic fund transfer was processed in error or was unauthorized, or if you need more information about a transfer listed on your statement or receipt, you must contact Ellevest us no later than 60 days after the problem or error first appeared on your statement. In your communication with us, please provide the following information: ● The account Account name, account Account number, and last four digits of the Ellevest Debit Card number, if applicable; ● A description of the suspected error or the transfer about which you are unsure, why you believe there is an error, or why you need more information; ● The dollar amount of the suspected error; and ● The date of the suspected error. When we receive your dispute notification, we will advise you of the status of our investigation within 10 business days. In all cases, we will correct any error promptly. If we need more time to investigate your question or complaint, we may take up to 45 calendar days for ATM transactions (other than international transactions) and ACH transactions. For errors involving new Bank Accounts within 30 days after the first deposit, point-of-sale transactions or foreign-initiated transactions, we may take up to 90 calendar days to investigate your complaint or question. If this is necessary, we will provisionally credit your Bank Account for the amount you believe is in error within 10 business days of your original complaint or question, so that you will have the use of the money during the time it takes us to complete our investigation. If we do not receive your written confirmation of your questions or complaint within 10 business Business days, we may decide not to provisionally credit your Bank Account. For errors involving new Bank Accounts, point-of-sale, or foreign-initiated transactions, we may take up to 90 days to investigate your complaint or question. For new Bank Accounts, we may take up to 20 business days to credit your Bank Account for the amount you think is in error. We will send you a written explanation within three (3) 3 business days after we finish our investigation. You may ask for copies of the documents we used in our investigation. If provisional credit was given and it is determined that there was no error, you must repay to us the amount of the provisional credit for the disputed item(s). You will have access to those funds for five (5) 5 business days, and then we may deduct such amounts from your Bank Account without further notice.