Common use of Error Resolution Clause in Contracts

Error Resolution. In case of errors or questions about your electronic transfers, call or write us at the telephone number or address listed at the end of this disclosure, as soon as you can, if you think your statement or receipt is wrong or if you need more information about a transfer listed on the statement or receipt. • Tell us your name and Account number (if any). • Describe the error or the transfer you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information. • Tell us the dollar amount of the suspected error. We must hear from you no later than 60 days after we send the FIRST statement on which the problem or error appeared. If you tell us orally, we may require that you send us your complaint or question in writing within 10 business days. Failure to provide your complaint in writing may result in a delay in provisional credit and/or our investigation. We will provide provisional credit for the amount that you think is in error within 10 business days of your complaint and begin an investigation of the transaction(s). In most cases, we will disclose the results of the investigation within 10 business days of your complaint. If the transfer involved a point-of-sale transaction or a foreign initiated transfer, we will respond within 20 days. We will correct any error promptly. If we need more time to investigate the complaint, we may take up to 45 days (90 days if the transfer involved a point-of-sale transaction or a foreign initiated transfer) to complete our investigation. However, you will have use of the funds in question during our investigation. If we decide that there was no error, we will send you a written explanation within three business days after we finish our investigation. You may ask for copies of the documents that we used in our investigation.

Error Resolution. In case of errors or questions about your electronic transfers, call or write us at the telephone number or address listed at the end of this disclosure, as soon as you can, if you If You think your Your statement or receipt is wrong or if you You need more information about a transfer transaction listed on the Your statement or receipt. • Tell , please contact us your name and Account number (if any). • Describe as soon as possible using the error or information in the transfer you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information. • Tell us the dollar amount Contact section of the suspected errorthis agreement. We must hear from you You no later than 60 days after we send We made available the FIRST First electronic statement on which the problem or error appeared. When calling or notifying us You must: a. Include the account holder name and account number. b. Describe the transaction in question and explain as clearly as possible the discrepancy. c. Indicate the dollar amount of the transaction. If you tell us orallyYou make an oral request, we We may require that you You to send us your complaint or the question in writing within 10 business days. Failure to provide your complaint in writing may result in a delay in provisional credit and/or our investigation. We will provide provisional credit for the amount that you think is in error within 10 business days of your complaint and begin an investigation of the transaction(s). In most cases, we will disclose the results of the make best efforts to complete Our investigation within 10 business days of your complaint. If the transfer involved a point-of-sale transaction or a foreign initiated transfer, we will respond within 20 days. after We hear from You and will correct any error promptly. If we need more time to investigate the complaintHowever, we We may take up to 45 days (90 days if to investigate the transfer involved a point-of-sale transaction or a foreign initiated transfer) to complete our investigation. However, you will have use of the funds in question during our investigationdiscrepancy. If we We take more than 10 days to investigate a problem, We will re-credit the account holder’s account within 10 business days for the amount. If the account holder is asked to put the discrepancy in writing and We do not receive it within 10 business days, We may not re-credit the account. If We decide that there was no error, we We will send you You a written explanation within three business days after we We finish our Our investigation. You may ask for copies of the documents that we used in our the investigation.

Error Resolution. In case of errors or questions about your electronic transfers, call or write us at the telephone number or address listed at the end of this disclosure, as soon as you can, if you If You think your Your statement or receipt is wrong or if you You need more information about a transfer transaction listed on the Your statement or receipt. • Tell , please contact us your name and Account number (if any). • Describe as soon as possible using the error or information in the transfer you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information. • Tell us the dollar amount Contact section of the suspected errorthis agreement. We must hear from you You no later than 60 days after we send We made available the FIRST First electronic statement on which the problem or error appeared. When calling or notifying us You must: a. Include the account holder name and account number b. Describe the transaction in question and explain as clearly as possible the discrepancy. c. Indicate the dollar amount of the transaction. If you tell us orallyYou make an oral request, we We may require that you You to send us your complaint or the question in writing within 10 business days. Failure to provide your complaint in writing may result in a delay in provisional credit and/or our investigation. We will provide provisional credit for the amount that you think is in error within 10 business days of your complaint and begin an investigation of the transaction(s). In most cases, we will disclose the results of the make best efforts to complete Our investigation within 10 business days of your complaint. If the transfer involved a point-of-sale transaction or a foreign initiated transfer, we will respond within 20 days. after We hear from You and will correct any error promptly. If we need more time to investigate the complaintHowever, we We may take up to 45 days (90 to investigate the discrepancy. If We take more than 10 days if to investigate a problem, We will re-credit the transfer involved a point-of-sale transaction or a foreign initiated transfer) to complete our investigation. However, you will have use account holder’s account within 10 business days for the amount of the funds If the account holder is asked to put the discrepancy in question during our investigationwriting and We do not receive it within 10 business days, We may not re-credit the account. If we We decide that there was no error, we We will send you You a written explanation within three business days after we We finish our Our investigation. You may ask for copies of the documents that we used in our the investigation.. Eligible refunds are processed upon request and will be completed within 4-6 weeks of a written request. Refund requests must be submitted in writing to: SUNY ▇▇▇▇▇▇ Community College Department to Approve Contact information

Error Resolution. In case of errors or questions about your electronic transfers, call or write us at the telephone number or address listed at the end of this disclosure, as soon as you can, if you If You think your statement or receipt there is wrong an error with Your account or if you You need more information about a transfer listed transaction on Your account, please contact Student Financial Services as soon as possible using the statement or receipt. • Tell us your name and Account number (if any). • Describe information in the error or the transfer you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information. • Tell us the dollar amount Contact section of the suspected errorthis agreement. We must hear from you You no later than 60 days after we send the FIRST statement on which the problem or error appeared. When calling or notifying us You must: a. Include the account holder name and account number b. Describe the transaction in question and explain the discrepancy as clearly as possible. c. Indicate the dollar amount of the transaction. If you tell us orallyYou make an oral request, we We may require that you You to send us your complaint or the question in writing within 10 business days. Failure to provide your complaint in writing may result in a delay in provisional credit and/or our investigation. . a. We will provide provisional credit for the amount that you think is in error within 10 business days of your complaint and begin an investigation of the transaction(s). In most cases, we will disclose the results of the attempt to complete Our investigation within 10 business days of your complaint. If the transfer involved a point-of-sale transaction or a foreign initiated transfer, we will respond within 20 days. after We hear from You and will correct any error promptly. If we need . b. There may be instances that require more time to investigate the complaintresearch. In that case, we We may take up to 45 days (90 to investigate the claim. c. If We take more than 10 days if to investigate, We will credit the transfer involved a point-of-sale transaction or a foreign initiated transfer) to complete our investigation. However, you will have use account within 10 business days for the amount of the funds in question during our investigationdisputed transaction(s). If we the account holder is asked to put the discrepancy in writing and We do not receive it within 10 business days, We may not credit the account. If We decide that there was no error, we We will send you You a written explanation within three business days after we We finish our investigation. You may ask for copies of the documents that we used in our the investigation.

Error Resolution. In case You understand the importance of errors or questions about your electronic transfers, call or write us at the telephone number or address listed at the end role in preventing misuse of this disclosure, as soon as you can, if you think your account. You agree to promptly examine your statement and notify us immediately of any errors on your account. You may contact us during operating hours at: 1-800-772-GECU (4328) nationwide or receipt is wrong (▇▇▇)▇▇▇-▇▇▇▇ in the El Paso area; or if you need more information about a transfer listed on the statement or receiptwrite: 1. • Tell us your name and Account account number (if any). 2. • Describe the error or the transfer you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information. 3. • Tell us the dollar amount of the suspected error. We must hear from you no later than 60 days after we send the FIRST statement on which the problem or error appeared. If you tell us orally, we may require that you send us your complaint or question in writing within 10 business days. Failure to provide your complaint in writing may result in a delay in provisional credit and/or our investigation. We will provide provisional credit for the amount that you think is in determine whether an error occurred within 10 business days of your complaint after we hear from you and begin an investigation of the transaction(s). In most cases, we will disclose the results of the investigation within 10 business days of your complaint. If the transfer involved a point-of-sale transaction or a foreign initiated transfer, we will respond within 20 days. We will correct any error promptly. If we need more time to investigate the complainttime, however, we may take up to 45 days (90 to investigate your complaint or question. If we decide to do this, we will credit your account within 10 business days if for the transfer involved a point-of-sale transaction or a foreign initiated transfer) to complete our investigation. Howeveramount you think is in error, so that you will have use of the funds money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in question during writing and we do not receive it within 10 business days, we may not credit your account. For errors involving new accounts, point-of-sale, or foreign-initiated transactions, we may take up to 90 days to investigate your complaint or question. For new accounts, we may take up to 20 business days to credit your account for the amount you think is in error. We will tell you the results within three business days after completing our investigation. If we decide that there was no error, we will send you a written explanation within three business days after we finish our investigationexplanation. You may ask for copies of the documents that we used in our investigation.

Error Resolution. In case of errors or questions about your electronic transfers, call or write us at the telephone number or address listed at the end of this disclosure, as soon as you can, if you If You think your Your statement or receipt is wrong or if you You need more information about a transfer transaction listed on the Your statement or receipt. • Tell , please contact us your name and Account number (if any). • Describe as soon as possible using the error or information in the transfer you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information. • Tell us the dollar amount Contact section of the suspected errorthis agreement. We must hear from you You no later than 60 days after we send We made available the FIRST First electronic statement on which the problem or error appeared. When calling or notifying us You must: a. Include the account holder name and account number b. Describe the transaction in question and explain as clearly as possible the discrepancy. c. Indicate the dollar amount of the transaction. If you tell us orallyYou make an oral request, we We may require that you You to send us your complaint or the question in writing within 10 business days. Failure to provide your complaint in writing may result in a delay in provisional credit and/or our investigation. We will provide provisional credit for the amount that you think is in error within 10 business days of your complaint and begin an investigation of the transaction(s). In most cases, we will disclose the results of the make best efforts to complete Our investigation within 10 business days of your complaint. If the transfer involved a point-of-sale transaction or a foreign initiated transferafter We hear from You, we will respond within 20 days. We and will correct any error promptly. If we need more time to investigate the complaintHowever, we We may take up to 45 days (90 days if to investigate the transfer involved a point-of-sale transaction or a foreign initiated transfer) to complete our investigation. However, you will have use of the funds in question during our investigationdiscrepancy. If we We take more than 10 days to investigate a problem, We will re-credit the account holder’s account within 10 business days for the amount. If the account holder is asked to put the discrepancy in writing and We do not receive it within 10 business days, We may choose not re-credit the account. If We decide that there was no error, we We will send you You a written explanation within three business days after we We finish our Our investigation. You may ask for copies of the documents that we used in our the investigation. Eligible refunds are processed upon request and will be completed within 4-6 weeks of a written request. Refund requests must be submitted in writing to: email ▇▇▇▇▇▇▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇

Error Resolution. In case of errors or questions about your electronic transfersuse of the Service, call (▇▇▇) ▇▇▇-▇▇▇▇ or write us at the telephone number or address listed at the end of this disclosureBloom Credit Union, Attention: Member Services, ▇▇▇▇ ▇▇▇▇▇▇, ▇.▇., Wyoming, Michigan, 49509, as soon as you can, if you think your statement or receipt is wrong or if you need more information about a transfer listed on the statement or receipt. • Tell We must hear from you no later than 60 days after we sent the first statement on which the problem or error appeared. When you contact us, tell us your name and Account number (if any). • Describe account number, describe the error or the transfer you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information. • Tell , and tell us the dollar amount of the suspected error. We must hear from you no later than 60 days after we send the FIRST statement on which the problem or error appeared. If you tell us orally, we may require that you send us your complaint or question in writing within 10 business days. Failure to provide your complaint in writing may result in a delay in provisional credit and/or our investigation. We will provide provisional credit for the amount that you think is in determine whether an error occurred within 10 business days of your complaint after we hear from you in writing and begin an investigation of the transaction(s). In most cases, we will disclose the results of the investigation within 10 business days of your complaint. If the transfer involved a point-of-sale transaction or a foreign initiated transfer, we will respond within 20 days. We will correct any error promptly. If we need more time to investigate the complainttime, however, we may take up to 45 days (90 days if to investigate your complaint or question. If we decide to do this, we will credit your account for the transfer involved a point-of-sale transaction or a foreign initiated transfer) amount you think is in error within 10 business days, so that you will have the use of the money during the time it takes us to complete our investigation. HoweverIf we ask you to put your request in writing and we do not receive it within 10 business days, we may not credit your account. We will tell you will have use of the funds in question during results within 3 business days after completing our investigation. If we decide that there was no error, we will send you a written explanation within three business days after we finish our investigationexplanation. You may ask for copies of the documents that we used in our investigation. You may notify us of errors or questions by telephone, writing, or email using the email icon in our Online Banking site.

Error Resolution. In case of errors or questions about your electronic transfers, call or write us at the telephone number or address listed at the end of this disclosure, as soon as you can, if you If You think your Your statement or receipt is wrong or if you You need more information about a transfer transaction listed on the Your statement or receipt. • Tell , please contact us your name and Account number (if any). • Describe as soon as possible using the error or information in the transfer you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information. • Tell us the dollar amount Contact section of the suspected errorthis agreement. We must hear from you You no later than 60 days after we send We made available the FIRST First electronic statement on which the problem or error appeared. When calling or notifying us You must: a. Include the account holder name and account number b. Describe the transaction in question and explain as clearly as possible the discrepancy. c. Indicate the dollar amount of the transaction. If you tell us orallyYou make an oral request, we We may require that you You to send us your complaint or the question in writing within 10 business days. Failure to provide your complaint in writing may result in a delay in provisional credit and/or our investigation. We will provide provisional credit for the amount that you think is in error within 10 business days of your complaint and begin an investigation of the transaction(s). In most cases, we will disclose the results of the make best efforts to complete Our investigation within 10 business days of your complaint. If the transfer involved a point-of-sale transaction or a foreign initiated transfer, we will respond within 20 days. after We hear from You and will correct any error promptly. If we need more time to investigate the complaintHowever, we We may take up to 45 days (90 to investigate the discrepancy. If We take more than 10 days if to investigate a problem, We will re-credit the transfer involved a point-of-sale transaction or a foreign initiated transfer) to complete our investigation. However, you will have use account holder’s account within 10 business days for the amount of the funds If the account holder is asked to put the discrepancy in question during our investigationwriting and We do not receive it within 10 business days, We may not re-credit the account. If we We decide that there was no error, we We will send you You a written explanation within three business days after we We finish our Our investigation. You may ask for copies of the documents that we used in our the investigation.

Error Resolution. In case of errors or questions about your electronic transfers, call notify us by calling ▇▇▇-▇▇▇-▇▇▇▇ or write toll-free ▇▇▇-▇▇▇-▇▇▇▇ or by writing to us at Buckeye Community Bank, ▇▇▇ ▇▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇, ▇▇▇▇▇▇, ▇▇ ▇▇▇▇▇. We must hear from you no later than sixty (60) days after we sent you the telephone number FIRST statement on which the error or address listed at problem appeared. You will need to provide us with the end of this disclosure, as soon as you can, if you think your statement or receipt is wrong or if you need more information about a transfer listed on the statement or receipt. following information: • Tell us your name and Account number (if any)account number. • Describe the error or the transfer you are unsure about, transaction in question and explain as clearly as you can possible why you believe it is an error or why you need more information. • Tell us the dollar amount of the suspected error. If you report errors or questions to us orally, you must send the complaint or question to us in writing within ten (10) business days. We must will determine whether an error occurred within ten (10) business days (twenty (20) business days for new accounts) after we hear from you no later than 60 days after we send the FIRST statement on which the problem or error appeared. If you tell us orally, we may require that you send us your complaint or question in writing within 10 business days. Failure to provide your complaint in writing may result in a delay in provisional credit and/or our investigation. We will provide provisional credit for the amount that you think is in error within 10 business days of your complaint and begin an investigation of the transaction(s). In most cases, we will disclose the results of the investigation within 10 business days of your complaint. If the transfer involved a point-of-sale transaction or a foreign initiated transfer, we will respond within 20 days. We will correct any error promptly. If we need more time to investigate the complainttime, however, we may take up to 45 forty-five (45) days (90 ninety (90) business days if the transfer involved a point-of-sale transaction or a foreign initiated transferfor new accounts) to complete our investigationinvestigate your complaint or question. HoweverIf we decide to do this, we will credit your account within ten (10) business days for the amount you think is in error, so that you will have use of the funds money during the time it takes us to complete our investigation. If you report an error or question orally and we do not receive a written complaint or question in question during writing with in ten (10) business days, we may not re- credit your account. We will tell you the results of our investigation within three (3) business days after completing our investigation. If we decide that there was no error, we will send you a written explanation within three business days after we finish our investigationexplanation. You may ask for copies of the documents that we used in our investigation.

Error Resolution. In case of errors or questions about your electronic transfers, call transactions on Online Banking or write us at the telephone number or address listed at the end of this disclosure, as soon as if any statement you can, if see shows transactions that you think your statement or receipt is wrong did not make or if you need more information about a transfer listed on the statement, call or write us as soon as possible at the following number or address listed below: Address: ▇▇▇▇▇▇▇ State Bank ▇▇ ▇▇▇ ▇ ▇▇▇▇▇▇▇ ▇▇ 60918 Phone: ▇▇▇-▇▇▇-▇▇▇▇ We must hear from you no later than sixty (60) days after we sent you the FIRST statement on which the problem or receipterror appeared. • Tell us your name and Account account number (if any). • Describe the error or the transfer you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information. • information Tell us the dollar amount of the suspected error. We must hear from you no later than 60 days after we send the FIRST statement on which the problem or error appeared. If you tell us orally, we may require that you send us your complaint or question in writing within 10 ten (10) business days. Failure to provide your complaint in writing may result in a delay in provisional credit and/or our investigation. We will provide provisional credit for the amount that you think is in determine whether an error occurred within 10 ten (10) business days of your complaint after we hear from you and begin an investigation of the transaction(s). In most cases, we will disclose the results of the investigation within 10 business days of your complaint. If the transfer involved a point-of-sale transaction or a foreign initiated transfer, we will respond within 20 days. We will correct any error promptly. If we need more time to investigate the complainttime, however, we may take up to 45 forty-five (45) days to investigate your complaint or question. If we decide to do this, we will credit your account within ten (90 10) business days if for the transfer involved a point-of-sale transaction or a foreign initiated transfer) amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. HoweverIf we ask you to put your complaint or question in writing and we do not receive it within ten (10) business days, we may not credit your account. We will tell you will have use of the funds in question during results within three business days after completing our investigation. If we decide that there was no error, we will send you a written explanation within three business days after we finish our investigationexplanation. You may ask for copies of the documents that we used in our investigation.

Error Resolution. In case of errors or questions about your electronic transfers, call or write to us at the telephone number or address listed at the end of in this disclosure, as soon as you can, disclosure immediately. Your account will be considered a new account if it has been open less than 30 calendar days. If you think your statement or receipt is wrong or if you need more information about a transfer listed on the statement or receipt, we must hear from you no later than 60 days after we sent the FIRST statement on which the problem or error appeared. • » Tell us your name and Account account number (if any). • » Describe the error or the transfer you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information. • Tell us the dollar amount of the suspected error. We must hear from you no later than 60 days after we send the FIRST statement on which the problem or error appeared. » If you tell us orallyverbally, we may require that you send us your complaint or complaint/question in writing within 10 business days. Failure to provide your complaint in writing may result in a delay in provisional credit and/or our investigation. We will provide provisional credit for the amount that tell you think is in error within 10 business days of your complaint and begin an investigation of the transaction(s). In most cases, we will disclose the results of the our investigation within 10 business days of your complaint. If the transfer involved a point-of-sale transaction or a foreign initiated transfer, (20 business days for new accounts) after we will respond within 20 days. We hear from you and will correct any error promptly. If we need more time to investigate the complainttime, however, we may take up to 45 days to investigate your complaint or question (90 days if for new accounts). If we decide to do this, we will credit your account within 10 business days (20 business days for new accounts, 5 business days for Visa Debit Card transactions), for the transfer involved a point-of-sale transaction or a foreign initiated transfer) amount you think is in error, so that you will have the use of the funds during the time it takes us to complete our investigation. HoweverIf we ask you to put your complaint or question in writing and we do not receive it within 10 business days, you will have use of the funds in question during our investigationa credit may not be issued to your account. If we decide that there was no an error, we will send you a written explanation within three business days after we finish our investigation. You may ask for copies of the documents that we used in our investigation. ▇▇▇▇▇ ▇▇▇▇▇ ▇▇▇▇ ▇▇▇▇▇▇▇▇▇ ▇▇▇▇, ▇▇ ▇▇▇▇▇ Phone: (301) 863-7071 ext. 5402. Email: ▇▇▇▇▇@▇▇▇▇▇.▇▇▇ Policy updated September 11, 2019. Availability of Funds‌

Error Resolution. In case of errors or questions about your electronic transfers, call or write us at the telephone number or address listed at the end of this disclosure, below as soon as you can, can if you think your statement or receipt is wrong or if you need more information about a transfer listed on the statement or receipt. • Tell us your name and Account number (if any). • Describe the error or the transfer you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information. • Tell us the dollar amount of the suspected error. We must hear from you no later than 60 days after we send the FIRST statement on which the problem or error appeared. If you tell us orally, orally we may require that you send us your complaint or question in writing within 10 business days. Failure to provide your complaint in writing may result in a delay in provisional credit and/or our investigation. We will provide provisional credit for the amount that tell you think is in error within 10 business days of your complaint and begin an investigation of the transaction(s). In most cases, we will disclose the results of the our investigation within 10 business days of your complaint. If (20 business days if the transfer involved a point-of-sale transaction or a foreign initiated transfer, new account) after we will respond within 20 days. We hear from you and will correct any error promptly. If we need more time to investigate the complainttime, however, we may take up to 45 days (90 days if the transfer involved a point-of-sale transaction or new account, was a foreign initiated transfer or a POS debit card transfer) to investigate your complaint or questions. If we decide to do this, we will credit your account within 10 business days (20 business days if the transfer involved a new account) for the amount you think is in error, so that you have the use of the money during the time it takes us to complete our investigation. HoweverIf we ask you to put your complaint or question in writing and we do not receive it within 10 business days, we may not credit your account. Your account is considered a new account for the first 30 days after the first deposit is made, unless you already have an established account with us before this account is opened. We will have use of tell you the funds in question during results within three business days after completing our investigation. If we decide that there was no error, we will send you a written explanation within three business days after we finish our investigationexplanation. You may ask for copies of the documents documentation that we used in our investigation. You may notify the Bank in person, by telephone, or in writing for any unauthorized electronic fund transfers on your account. Notification by general e-mail to report an unauthorized transaction is not secure and therefore not advised.

Error Resolution. In case of errors or questions about your electronic transfers, call or write us at the telephone number or address listed at the end of this disclosure, as soon as you can, if If you think there is an error with your statement or receipt is wrong account or if you need more information about a transfer listed transaction on your account, please contact Student Accounts as soon as possible using the statement or receipt. • Tell us your name and Account number (if any). • Describe information in the error or the transfer you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information. • Tell us the dollar amount Contact section of the suspected errorthis agreement. We must hear from you no later than 60 days after we send the FIRST statement on which the problem or error appeared. When calling or notifying us you must: a. Include the account holder name and account number b. Describe the transaction in question and explain the discrepancy as clearly as possible. c. Indicate the dollar amount of the transaction. If you tell us orallymake an oral request, we may require that you to send us your complaint or the question in writing within 10 business days. Failure to provide your complaint in writing may result in a delay in provisional credit and/or our investigation. . a. We will provide provisional credit for the amount that you think is in error within 10 business days of your complaint and begin an investigation of the transaction(s). In most cases, we will disclose the results of the attempt to complete our investigation within 10 business days of your complaint. If the transfer involved a point-of-sale transaction or a foreign initiated transfer, after we will respond within 20 days. We hear from you and will correct any error promptly. If we need . b. There may be instances that require more time to investigate the complaintresearch. In that case, we may take up to 45 days (90 to investigate the claim. c. If we take more than 10 days if to investigate, We will credit the transfer involved a point-of-sale transaction or a foreign initiated transfer) to complete our investigation. However, you will have use account within 10 business days for the amount of the funds disputed transaction(s). If the account holder is asked to put the discrepancy in question during our investigationwriting and We do not receive it within 10 business days, We may not credit the account. If we decide that there was no error, we will send you a written explanation within three business days after we finish our investigation. You may ask for copies of the documents that we used in our the investigation.

Error Resolution. In case of errors or questions about your electronic transfers, call or write us at the telephone number or address listed at the end of this disclosure, as soon as you can, if you If You think your Your statement or receipt is wrong or if you You need more information about a transfer transaction listed on the Your statement or receipt. • Tell , please contact us your name and Account number (if any). • Describe as soon as possible using the error or information in the transfer you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information. • Tell us the dollar amount Contact section of the suspected errorthis agreement. We must hear from you You no later than 60 days after we send We made available the FIRST First electronic statement on which the problem or error appeared. When calling or notifying us You must: a. Include the account holder name and account number b. Describe the transaction in question and explain as clearly as possible the discrepancy. c. Indicate the dollar amount of the transaction. If you tell us orallyYou make an oral request, we We may require that you You to send us your complaint or the question in writing within 10 business days. Failure to provide your complaint in writing may result in a delay in provisional credit and/or our investigation. We will provide provisional credit for the amount that you think is in error within 10 business days of your complaint and begin an investigation of the transaction(s). In most cases, we will disclose the results of the make best efforts to complete Our investigation within 10 business days of your complaint. If the transfer involved a point-of-sale transaction or a foreign initiated transfer, we will respond within 20 days. after We hear from You and will correct any error promptly. If we need more time to investigate the complaintHowever, we We may take up to 45 days (90 to investigate the discrepancy. If We take more than 10 days if to investigate a problem, We will re-credit the transfer involved a point-of-sale transaction or a foreign initiated transfer) to complete our investigation. However, you will have use account holder’s account within 10 business days for the amount of the funds in question during our investigationquestioned item. If we the account holder is asked to put the discrepancy in writing and We do not receive it within 10 business days, We may not re-credit the account. If We decide that there was no error, we We will send you You a written explanation within three business days after we We finish our Our investigation. You may ask for copies of the documents that we used in our the investigation. Eligible refunds are processed upon request and will be completed within 4-6 weeks of a written request. Refund requests must be emailed to the TNU Campus Card Service Center at ▇▇▇▇▇▇@▇▇▇▇▇▇▇▇.▇▇▇.

Error Resolution. In case of errors or questions about your electronic transferstransactions on Personal Online Banking or if any statement you see shows transactions that you did not make, call or write us at the telephone number or address listed at the end of this disclosure, as soon as you cancan at (▇▇▇) ▇▇▇-▇▇▇▇ or Grundy Bank, if Attn: Online Banking, P.O. Box 520, Morris, Illinois 60450. We must hear from you think your no later than sixty (60) days after we communicated the FIRST statement on which the problem or receipt is wrong or if you need more information about a transfer listed on the statement or receipterror appeared. • - Tell us your name and Account number (if any)account number. • - Describe the error or the transfer transaction you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information. • - Tell us the date and dollar amount of the suspected error. We must hear from you no later than 60 days after we send the FIRST statement on which the problem or error appeared. If you tell us orally, we may require that you send us your complaint or question in writing within 10 ten (10) business days. Failure to provide your complaint in writing may result in a delay in provisional credit and/or our investigation. We will provide provisional credit for the amount that you think is in error within 10 business days of your complaint and begin an investigation of the transaction(s). In most casesGenerally, we will disclose tell you the results of the our investigation within 10 ten (10) business days of your complaint. If the transfer involved a point-of-sale transaction or a foreign initiated transfer, after we will respond within 20 days. We hear from you and will correct any error promptly. If we need more time to investigate the complainthowever, we may take up to 45 forty- five (45) calendar days to investigate your complaint or question. If we decide to do this, we will credit your account within ten (90 10) business days if for the transfer involved a point-of-sale transaction or a foreign initiated transfer) to complete our investigation. However, amount you think is in error so that you will have use of the funds in question money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within ten (10) business days, we may not credit your account. If we decide that there was no error, we will send you a written explanation within three (3) business days after we finish our investigation. You may ask for copies of the documents that we used in our investigation.

Error Resolution. In case of errors or questions about your electronic transferscard transactions, call or write please notify us at the telephone number or address listed at the end of this disclosure, as soon as you can, possible if you think your statement or receipt is wrong wrong, or if you need more information about a transfer transaction listed on the a statement or receipt. You can notify us via telephone at ▇-▇▇▇-▇▇▇-▇▇▇▇, or email us at ▇▇▇▇@▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇ or via courier or mail at ▇▇▇▇ ▇▇▇▇▇▇▇ ▇▇▇▇, Rancho Cordova, CA 95670. We must hear from you no later than sixty (60) days after the first statement, is made available, on which the problem or error appeared. If you believe your card is lost or stolen use the email address ▇▇▇▇-▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇. When you notify us: • Tell us your name and Account number (if any)Card number. • Describe the error or the transfer transaction that you are unsure about, and explain as clearly as you can possible why you believe that it is an error or why you need more information. • Tell us the dollar amount of the suspected error. We must hear from you no later than 60 days after we send error and where and when the FIRST statement on which the problem or error appearedtransaction took place. If you tell us orally, we may require that you send us your complaint or question in writing within 10 ten (10) business days. Failure to provide your complaint in writing may result in a delay in provisional credit and/or our investigation. We will provide provisional credit for the amount that you think is in error within 10 • Within ten (10) business days of your complaint and begin an investigation of the transaction(s). In most casesafter we hear from you, we will disclose the results of the investigation within 10 business days of your complaint. If the transfer involved a point-of-sale transaction or a foreign initiated transferdetermine whether an error occurred, and if so, we will respond within 20 days. We will correct any the error promptly. If we need more time to investigate the complainttime, however, we may take up to 45 forty-five (45) days to investigate your complaint or question. If we decide to do this, we will correct your account within ten (90 10) business days if for the transfer involved a point-of-sale transaction or a foreign initiated transfer) amount you think is in error, so that you will have the use of the money during the time that it takes us to complete our investigation. HoweverIf we ask you to put your complaint or questioning in writing and we do not receive it within ten (10) business days, we may not so correct your account. • We will tell you will have use of the funds in question during results within three (3) business days after completing our investigation. If we decide that there was no error, we will send you a may request written explanation within three business days after we finish our investigation. You may ask for copies of the documents that we used in our investigationyour decision.

Error Resolution. In case of errors or questions about your electronic transfers, call transactions on Online Banking or write us at the telephone number or address listed at the end of this disclosure, as soon as if any statement you can, if see shows transactions that you think your statement or receipt is wrong did not make or if you need more information about a transfer listed on the statement, call or write us as soon as possible at the following number or address listed below: Address: ▇▇▇▇▇▇▇ State Bank PO Box 5 ▇▇▇▇▇▇▇ IL 60918 Phone: ▇▇▇-▇▇▇-▇▇▇▇ We must hear from you no later than sixty (60) days after we sent you the FIRST statement on which the problem or receipterror appeared. • Tell us your name and Account account number (if any). • Describe the error or the transfer you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information. • information Tell us the dollar amount of the suspected error. We must hear from you no later than 60 days after we send the FIRST statement on which the problem or error appeared. If you tell us orally, we may require that you send us your complaint or question in writing within 10 ten (10) business days. Failure to provide your complaint in writing may result in a delay in provisional credit and/or our investigation. We will provide provisional credit for the amount that you think is in determine whether an error occurred within 10 ten (10) business days of your complaint after we hear from you and begin an investigation of the transaction(s). In most cases, we will disclose the results of the investigation within 10 business days of your complaint. If the transfer involved a point-of-sale transaction or a foreign initiated transfer, we will respond within 20 days. We will correct any error promptly. If we need more time to investigate the complainttime, however, we may take up to 45 forty-five (45) days to investigate your complaint or question. If we decide to do this, we will credit your account within ten (90 10) business days if for the transfer involved a point-of-sale transaction or a foreign initiated transfer) amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. HoweverIf we ask you to put your complaint or question in writing and we do not receive it within ten (10) business days, we may not credit your account. We will tell you will have use of the funds in question during results within three business days after completing our investigation. If we decide that there was no error, we will send you a written explanation within three business days after we finish our investigationexplanation. You may ask for copies of the documents that we used in our investigation.

Error Resolution. In case of errors or questions about your electronic transfers, call or write us at the telephone number or address listed at the end of this disclosure, as soon as you can, if you If You think your Your statement or receipt is wrong or if you You need more information about a transfer transaction listed on the Your statement or receipt. • Tell , please contact us your name and Account number (if any). • Describe as soon as possible using the error or information in the transfer you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information. • Tell us the dollar amount Contact section of the suspected errorthis agreement. We must hear from you You no later than 60 days after we send We made available the FIRST First electronic statement on which the problem or error appeared. When calling or notifying us You must: a. Include the account holder name and account number b. Describe the transaction in question and explain as clearly as possible the discrepancy. c. Indicate the dollar amount of the transaction. If you tell us orallyYou make an oral request, we We may require that you You to send us your complaint or the question in writing within 10 business days. Failure to provide your complaint in writing may result in a delay in provisional credit and/or our investigation. We will provide provisional credit for the amount that you think is in error within 10 business days of your complaint and begin an investigation of the transaction(s). In most cases, we will disclose the results of the make best efforts to complete Our investigation within 10 business days of your complaint. If the transfer involved a point-of-sale transaction or a foreign initiated transfer, we will respond within 20 days. after We hear from You and will correct any error promptly. If we need more time to investigate the complaintHowever, we We may take up to 45 days (90 to investigate the discrepancy. If We take more than 10 days if to investigate a problem, We will re-credit the transfer involved a point-of-sale transaction or a foreign initiated transfer) to complete our investigation. However, you will have use account holder’s account within 10 business days for the amount of the funds If the account holder is asked to put the discrepancy in question during our investigationwriting and We do not receive it within 10 business days, We may not re-credit the account. If we We decide that there was no error, we We will send you You a written explanation within three business days after we We finish our Our investigation. You may ask for copies of the documents that we used in our the investigation.. Eligible refunds are processed upon request and will be completed within 4-6 weeks of a written request. Refund requests must be submitted in writing to: Chatham Hall Business Office ▇▇▇ ▇▇▇▇▇▇▇ ▇▇▇▇ ▇▇▇▇▇▇ ▇▇▇▇▇▇▇, ▇▇ ▇▇▇▇▇ (▇▇▇)▇▇▇-▇▇▇▇

Error Resolution. In case of errors or questions about your electronic transfers, call Call or write to us at the telephone number or address listed at the end of this disclosure, as soon as you can, possible if you think your statement statement, account or receipt transaction information is wrong or if you need more information about a transfer transaction listed on the your statement or receiptshown through Primebank’s Internet Banking Service. • We must hear from you no later than sixty (60) days after we send the first statement on which the problem or error appeared. The telephone number and address you may use are as follows: Phone Customer Service by dialing (▇▇▇)▇▇▇-▇▇▇▇ between 8:00 A.M. and 4:30 P.M. CST Monday through Friday. Write to: Primebank Error Resolution P.O. Box 1408 Le Mars, Iowa 51031  Tell us your name and Account number (if any)account number. •  Describe the error or the transfer you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information. •  Tell us the dollar amount of the suspected error. We must hear from you no later than 60 days after we send the FIRST statement on which the problem or error appeared. If you tell us orally, we may require that you send us your complaint or question in writing within 10 ten business days. Failure to provide your complaint in writing may result in a delay in provisional credit and/or our investigation. We will provide provisional credit for the amount that tell you think is in error within 10 business days of your complaint and begin an investigation of the transaction(s). In most cases, we will disclose the results of the our investigation within 10 ten (10) business days of your complaint. If (twenty (20) days if you initiated the transfer involved a point-of-sale transaction or a foreign initiated transfer, from outside the United States) after we will respond within 20 days. We hear from you and will correct any error promptly. If we need more time to investigate the complainttime, however, we may take up to 45 forty-five (45) days (90 ninety (90) days if you initiated the transfer involved a point-of-sale transaction from outside the United States) to investigate your complaint or a foreign question. If we decide to do this, we will provisionally credit your account within ten business days (twenty (20) days if you initiated transferthe transaction from outside the United States) for the amount you think is in error, so that you will have the use of your money during the time it takes us to complete our investigation. HoweverIf we ask you to put your complaint or question in writing and we do not receive it within ten (10) business days, you will have use of the funds in question during our investigationwe may not provisionally credit your account. If we decide determine that there was is no error, we will send you a written an explanation within three (3) business days after we finish our investigation. You may ask for copies of the documents that we used in our investigation.

Error Resolution. i. In case of errors or questions about your electronic transfers, call or write contact us at using the telephone number or address listed at the end of this disclosure, methods above as soon as you can, if you think your statement or receipt is wrong or if you need more information about a transfer listed on the statement or receipt. • We must hear from you no later than 60 days after we sent the FIRST statement on which the problem or error appeared. You must: 1. Tell us your name and Account account number (if any); 2. • Describe the error or the transfer you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information; and 3. • Tell us the dollar amount of the suspected error. We must hear from you no later than 60 days after we send the FIRST statement on which the problem or error appeared. If you tell us orally, we may require that you send us your complaint or question in writing within 10 business days. Failure to provide your complaint in writing may result in a delay in provisional credit and/or our investigationten (10) Business Days. ii. We will provide provisional credit for the amount that determine whether an error occurred within ten (10) Business Days after we hear from you think is in error within 10 business days of your complaint and begin an investigation of the transaction(s). In most cases, we will disclose the results of the investigation within 10 business days of your complaint. If the transfer involved a point-of-sale transaction or a foreign initiated transfer, we will respond within 20 days. We will correct any error promptly. If we need more time to investigate the complainttime, however, we may take up to 45 days to investigate your complaint or question. If we decide to do this, we will credit your account within ten (90 days if 10) Business Days for the transfer involved a point-of-sale transaction or a foreign initiated transfer) amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. HoweverIf we ask you to put your complaint in writing and we do not receive it within ten (10) Business Days, we may not credit your account. iii. We will tell you will have use of the funds in question during results within three (3) Business Days after completing our investigation. If we decide that there was no error, we will send you a written explanation within three business days after we finish our investigationexplanation. You may ask for copies of the documents that we used in our investigation.

Error Resolution. In case of errors or questions about your electronic transfers, call or write us at the telephone number or address listed at the end of this disclosure, as soon as you can, if you If You think your Your statement or receipt is wrong or if you You need more information about a transfer transaction listed on the Your statement or receipt. • Tell , please contact us your name and Account number (if any). • Describe as soon as possible using the error or information in the transfer you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information. • Tell us the dollar amount Contact section of the suspected errorthis agreement. We must hear from you You no later than 60 days after we send We made available the FIRST First electronic statement on which the problem or error appeared. When calling or notifying us You must: a. Include the account holder name and account number. b. Describe the transaction in question and explain as clearly as possible the discrepancy. c. Indicate the dollar amount of the transaction. If you tell us orallyYou make an oral request, we We may require that you You to send us your complaint or the question in writing within 10 business days. Failure to provide your complaint in writing may result in a delay in provisional credit and/or our investigation. We will provide provisional credit for the amount that you think is in error within 10 business days of your complaint and begin an investigation of the transaction(s). In most cases, we will disclose the results of the make best efforts to complete Our investigation within 10 business days of your complaint. If the transfer involved a point-of-sale transaction or a foreign initiated transfer, we will respond within 20 days. after We hear from You and will correct any error promptly. If we need more time to investigate the complaintHowever, we We may take up to 45 days (90 to investigate the discrepancy. If We take more than 10 days if to investigate a problem, We will re-credit the transfer involved a point-of-sale transaction or a foreign initiated transfer) to complete our investigation. However, you will have use account holder’s account within 10 business days for the amount of the funds in question during our investigationtransaction. If we the account holder is asked to put the discrepancy in writing and We do not receive it within 10 business days, We may not re-credit the account. If We decide that there was no error, we We will send you You a written explanation within three business days after we We finish our Our investigation. You may ask for copies of the documents that we used in our the investigation. Eligible refunds are processed upon request and will be completed within 4-6 weeks of a written request. Refund requests must be submitted in writing to: New England Conservatory Business Office; ▇▇▇ ▇▇▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇; ▇▇▇▇▇▇, ▇▇ ▇▇▇▇▇; Phone: ▇▇▇-▇▇▇-▇▇▇▇.

Error Resolution. In case of errors or questions about your electronic transfers, call or write us at the telephone number or address listed at the end of this disclosure, as soon as you can, if you If You think your Your statement or receipt is wrong or if you You need more information about a transfer transaction listed on the Your statement or receipt. • Tell , please contact us your name and Account number (if any). • Describe as soon as possible using the error or information in the transfer you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information. • Tell us the dollar amount Contact section of the suspected errorthis agreement. We must hear from you You no later than 60 days after we send We made available the FIRST First electronic statement on which the problem or error appeared. When calling or notifying us You must: a. Include the account holder name and account number b. Describe the transaction in question and explain as clearly as possible the discrepancy. c. Indicate the dollar amount of the transaction. If you tell us orallyYou make an oral request, we We may require that you You to send us your complaint or the question in writing within 10 business days. Failure to provide your complaint in writing may result in a delay in provisional credit and/or our investigation. We will provide provisional credit for the amount that you think is in error within 10 business days of your complaint and begin an investigation of the transaction(s). In most cases, we will disclose the results of the make best efforts to complete Our investigation within 10 business days of your complaint. If the transfer involved a point-of-sale transaction or a foreign initiated transfer, we will respond within 20 days. after We hear from You and will correct any error promptly. If we need more time to investigate the complaintHowever, we We may take up to 45 days (90 to investigate the discrepancy. If We take more than 10 days if to investigate a problem, We will re-credit the transfer involved a point-of-sale transaction or a foreign initiated transfer) to complete our investigation. However, you will have use account holder’s account within 10 business days for the amount of the funds If the account holder is asked to put the discrepancy in question during our investigation. writing and We do not receive it within 10 business days, We may not re-credit the account.‌‌‌‌‌‌‌‌‌ If we We decide that there was no error, we We will send you You a written explanation within three business days after we We finish our Our investigation. You may ask for copies of the documents that we used in our the investigation.

Error Resolution. In case of errors or questions about your electronic transfers, call or write us at the telephone number or address listed at the end of this disclosure, as soon as you can, if you If You think your Your statement or receipt is wrong or if you You need more information about a transfer transaction listed on the Your statement or receipt. • Tell , please contact us your name and Account number (if any). • Describe as soon as possible using the error or information in the transfer you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information. • Tell us the dollar amount Contact section of the suspected errorthis agreement. We must hear from you You no later than 60 days after we send We made available the FIRST First electronic statement on which the problem or error appeared. When calling or notifying us You must: a. Include the account holder name and account number b. Describe the transaction in question and explain as clearly as possible the discrepancy. c. Indicate the dollar amount of the transaction. If you tell us orallyYou make an oral request, we We may require that you You to send us your complaint or the question in writing within 10 business days. Failure to provide your complaint in writing may result in a delay in provisional credit and/or our investigation. We will provide provisional credit for the amount that you think is in error within 10 business days of your complaint and begin an investigation of the transaction(s). In most cases, we will disclose the results of the make best efforts to complete Our investigation within 10 business days of your complaint. If the transfer involved a point-of-sale transaction or a foreign initiated transfer, we will respond within 20 days. after We hear from You and will correct any error promptly. If we need more time to investigate the complaintHowever, we We may take up to 45 days (90 to investigate the discrepancy. If We take more than 10 days if to investigate a problem, We will re-credit the transfer involved a point-of-sale transaction or a foreign initiated transfer) to complete our investigation. However, you will have use account holder’s account within 10 business days for the amount of the funds in question during our investigationdiscrepancy. If we the account holder is asked to put the discrepancy in writing and We do not receive it within 10 business days, We may not re-credit the account. If We decide that there was no error, we We will send you You a written explanation within three business days after we We finish our Our investigation. You may ask for copies of the documents that we used in our the investigation. Eligible refunds are processed upon request and will be completed within 4-6 weeks of a written request. Refund requests must be submitted in writing to: ▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇.▇▇▇.

Error Resolution. In case Case of errors Errors or questions about your electronic transfersQuestions About Your Account, call or telephone us at ▇▇▇-▇▇▇-▇▇▇▇, write us at the telephone number PO Box 2155, Sioux Falls, SD 57101, or address listed email us at the end of this disclosure, ▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇.▇▇▇ as soon as you can, if you think an error has occurred in your statement Account. We must allow you to report an error until sixty (60) days after the earlier of the date you electronically access your account, if the error could be viewed in your electronic history, or receipt is wrong the date we sent the FIRST written history on which the error appeared. You may request a written history of your transactions at any time by calling us at ▇▇▇-▇▇▇-▇▇▇▇ or if you writing us at PO Box 2155, Sioux Falls, SD 57101. You will need more information about a transfer listed on the statement or receipt. • Tell us your to tell us: Your name and Account number (if any)account number. • Describe the error or the transfer Why you are unsure aboutbelieve there is an error, and explain as clearly as you can why you believe it is an error or why you need more information. • Tell us the dollar amount of involved. Approximately when the suspected error. We must hear from you no later than 60 days after we send the FIRST statement on which the problem or error appearedtook place. If you tell us orally, we may require that you send us your complaint or question in writing within 10 ten (10) business days. Failure to provide your complaint in writing may result in a delay in provisional credit and/or our investigation. We will provide provisional credit for the amount that you think is in determine whether an error occurred within 10 ten (10) business days of your complaint after we hear from you and begin an investigation of the transaction(s). In most cases, we will disclose the results of the investigation within 10 business days of your complaint. If the transfer involved a point-of-sale transaction or a foreign initiated transfer, we will respond within 20 days. We will correct any error promptly. If we need more time to investigate the complainttime, however, we may take up to 45 forty-five (45) days to investigate your complaint or question. If we decide to do this, we will credit your Account within ten (90 10) business days if for the transfer involved a point-of-sale transaction or a foreign initiated transfer) amount you think is in error, so that you will have access to the money during the time it takes us to complete our investigation. However, you will have use of the funds in question during our investigation. If we decide that there was no error, ask you to put your complaint or question in writing and we will send you a written explanation do not receive it within three business days after we finish our investigation. You may ask for copies of the documents that we used in our investigation.ten