Common use of Error Reproduction Clause in Contracts

Error Reproduction. After Subscriber reports a suspected Error (“Error” means a failure of the Service to operate or to function as set forth in the Documentation or in a Services Attachment)., SPGCI will consult with Subscriber to determine the severity of the Error. SPGCI may ask Subscriber to help reproduce operating conditions similar to those present when Subscriber detected such Error. Assistance may include copies of input, output, and database dumps.