Common use of Error Reporting Clause in Contracts

Error Reporting. You may contact OANDA by telephone at ▇ (▇▇▇) ▇▇▇-▇▇▇▇ during regular business hours, by email at ▇▇▇▇▇▇▇▇▇@▇▇▇▇▇.▇▇▇ or by post at ▇▇▇ ▇▇▇▇▇▇▇▇, ▇▇▇▇ ▇▇▇▇▇, ▇▇▇ ▇▇▇▇, ▇▇ ▇▇▇▇▇, if you think your Transaction History is wrong or if you need more information about any Transaction listed in your Transaction History. OANDA must hear from you no later than fifteen (15) calendar days after the date on which the problem or error first appeared in your Transaction History. When you contact OANDA you must: (a) provide your name and Account number; (b) describe the error, or Transaction you are unsure about, and explain as clearly as you can why you believe it is an error or why you need information; and (c) provide the dollar amount of the suspected error. If you provide this information orally, OANDA may require that you send your complaint or question in writing within ten (10) Business Days. OANDA will determine whether an error occurred within ten (10) Business Days after hearing from you and will correct any error promptly. If more time is needed, however, OANDA may take up to forty-five (45) calendar days to investigate your complaint or question. If OANDA asks you to put your complaint or question in writing and OANDA does not receive it within ten (10) Business Days, OANDA will conclude that the transaction in question is correct and no error was reported. If OANDA decides that there is no error, OANDA will send you a written explanation.

Appears in 5 contracts

Sources: Customer Agreement, Customer Agreement, Customer Agreement

Error Reporting. You may contact OANDA by telephone at (▇▇▇) ▇▇▇-▇▇▇▇ during regular business hours, by email at ▇▇▇▇▇▇▇▇▇@▇▇▇▇▇.▇▇▇ or by post at to ▇▇▇ ▇▇▇▇ ▇▇▇▇▇▇ ▇▇▇▇, ▇▇▇ ▇▇▇▇▇, ▇▇▇ ▇▇, ▇▇, ▇▇ ▇▇▇▇▇, ▇▇▇▇▇▇▇ ▇▇▇ ▇▇▇ if you think your Transaction History is wrong or if you need more information about any Transaction listed in your Transaction History. OANDA must hear from you no later than fifteen thirty (1530) calendar days after the date on which the problem or error first appeared in your Transaction History. When you contact OANDA you must: (a) provide your name and Account number; (b) describe the error, or Transaction you are unsure about, and explain as clearly as you can why you believe it is an error or why you need information; and (c) provide the dollar amount of the suspected error. If you provide this information orally, OANDA may require that you send your complaint or question in writing within ten (10) Business Days. OANDA will determine whether an error occurred within ten (10) Business Days after hearing from you and will correct any error promptly. If more time is needed, however, OANDA may take up to forty-five (45) calendar days to investigate your complaint or question. If OANDA asks you to put your complaint or question in writing and OANDA does not receive it within ten (10) Business Days, OANDA will conclude that the transaction in question is correct and no error was reported. If OANDA decides that there is no error, OANDA will send you a written explanation.

Appears in 3 contracts

Sources: Customer Agreement, Fxtrade Customer Agreement, Customer Agreement

Error Reporting. You may contact OANDA by telephone at (▇▇▇) ▇▇▇-▇▇▇▇ during regular business hours, by email at ▇▇▇▇▇▇▇▇▇@▇▇▇▇▇.▇▇▇ or by post at to ▇▇▇ ▇▇▇▇ ▇▇▇▇▇▇ ▇▇▇▇, ▇▇▇▇▇ ▇▇▇, ▇▇▇ ▇▇, ▇▇▇▇▇▇▇, ▇▇▇▇▇▇▇, ▇▇▇ ▇▇▇▇, ▇▇ ▇▇▇▇▇, if you think your Transaction History is wrong or if you need more information about any Transaction listed in your Transaction History. OANDA ▇▇▇▇▇ must hear from you no later than fifteen thirty (1530) calendar days after the date on which the problem or error first appeared in your Transaction History. When you contact OANDA you must: (a) provide your name and Account number; (b) describe the error, or Transaction you are unsure about, and explain as clearly as you can why you believe it is an error or why you need information; and (c) provide the dollar amount of the suspected error. If you provide this information orally, OANDA may require that you send your complaint or question in writing within ten (10) Business Days. OANDA will determine whether an error occurred within ten (10) Business Days after hearing from you and will correct any error promptly. If more time is needed, however, OANDA may take up to forty-five (45) calendar days to investigate your complaint or question. If OANDA asks you to put your complaint or question in writing and OANDA ▇▇▇▇▇ does not receive it within ten (10) Business Days, OANDA ▇▇▇▇▇ will conclude that the transaction in question is correct and no error was reported. If OANDA ▇▇▇▇▇ decides that there is no error, OANDA will send you a written explanation.

Appears in 1 contract

Sources: Customer Agreement

Error Reporting. You may contact OANDA by telephone at ▇ (+▇▇-) ▇▇▇-▇▇▇▇ during regular business hours, by email at ▇▇▇▇▇▇▇▇▇@▇▇▇▇▇.▇▇▇ or by post at ▇▇ ▇▇▇▇▇▇▇ ▇▇▇▇, #▇▇-▇▇ ▇▇▇ ▇▇▇▇▇▇▇▇, ▇▇▇▇▇▇▇▇, ▇▇▇ ▇▇▇▇, ▇▇ ▇▇▇▇▇, if you think your Transaction History is wrong or if you need more information about any Transaction listed in your Transaction History. OANDA must hear from you no later than fifteen (15) calendar days after the date on which the problem or error first appeared in your Transaction History. When you contact OANDA you must: (a) provide your name and Account number; (b) describe the error, or Transaction you are unsure about, and explain as clearly as you can why you believe it is an error or why you need information; and (c) provide the dollar amount of the suspected error. If you provide this information orally, OANDA may require that you send your complaint or question in writing within ten (10) Business Days. OANDA will determine whether an error occurred within ten (10) fourteen Business Days after hearing from you and will correct any error promptly. If more time is needed, however, OANDA may take up to forty-five (45) calendar days to investigate your complaint or question. If OANDA asks you to put your complaint or question in writing and OANDA does not receive it within ten (10) Business Days, OANDA will conclude that the transaction in question is correct and no error was reported. If OANDA decides that there is no error, OANDA will send you a written explanation.

Appears in 1 contract

Sources: Fxtrade Customer Agreement