Error Correction; Bug Fixes Clause Samples

Error Correction; Bug Fixes. Customer shall document and promptly report all suspected errors or malfunctions of the Software to MobileIron via email or MobileIron’s bug tracking system, and cooperate with MobileIron in its bug investigation by phone, email, and through MobileIron’s bug tracking system. MobileIron will provide Customer with a trouble ticket number that Customer will use to track the status of any confirmed defect in the Software (i.e. any failure for the Software to meet the MobileIron specifications for the Software). MobileIron reserves the right to close the trouble ticket without further responsibility if Customer does not provide appropriate feedback to MobileIron within thirty (30) days of receiving a patch or workaround, or if Customer fails to respond to a request for additional information. LIMITATIONS. MobileIron is only responsible to provide Customer’s Designated Support Contacts (described below) with the Support and Maintenance Services described herein. MobileIron shall not be responsible for any software, firmware, hardware, information or memory data contained in, stored on or integrated with any Product returned to MobileIron pursuant to this SMA. Services described herein do not include any support of any failure or defect in the Product due to Customer or any damage from shipment, handling, storage, accident, abuse or misuse of Product (or any component thereof), or if Product (or any component thereof) has been used or maintained in a manner not conforming to the requirements or suggestions in the published Product end user documentation or in the End User Agreement, or if Product (or any component thereof) has been modified in any way, or has had any serial number removed or defaced. Service or repair of the Product by anyone other than MobileIron (or an authorized representative of MobileIron) will void MobileIron’s obligations herein. MobileIron obligations stated herein shall apply only to the most current release of the Product (including the Software). If MobileIron agrees to remedy any errors or problems not covered by the terms of this SMA, MobileIron may perform such work at its then-current standard time and material rates.