Environmental Complaints. 7.4.1 The Operator shall develop and implement a complaints procedure for reporting, recording and closing out environmental complaints from the public, including complaints relating to noise and vibration. The environmental complaints procedure shall be included in the EMP. 7.4.2 The environmental complaints procedure shall be communicated to all relevant personnel on a regular basis. 7.4.3 The Operator shall record all complaints of an environmental nature related to the operation of the Network. 7.4.4 All complaints of an environmental nature shall be resolved as soon as is reasonably practicable. 7.4.5 Key environmental complaints shall be reported to the Authority in the Quarterly Operations Report.
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