Environmental Complaints Clause Samples

Environmental Complaints. 15.3.1 Complaints shall be referred to the ET Leader for action. The ET Leader shall undertake the following procedures upon receipt of any complaint: (i) Log complaint and date of receipt onto the complaint database and inform the IEC immediately; (ii) Investigate the complaint to determine its validity, and assess whether the source of the problem is due to works activities; (iii) Identify mitigation measures in consultation with the IEC if a complaint is valid and due to works; (iv) Advise the Contractor if mitigation measures are required; (v) Review the Contractor's response to identified mitigation measures, and the updated situation; (vi) If the complaint is transferred from EPD, submit interim report to EPD on status of the complaint investigation and follow-up action within the time frame assigned by EPD; (vii) Undertake additional monitoring and audit to verify the situation if necessary, and review that circumstances leading to the complaint do not recur; (viii) Report investigation results and subsequent actions to complainant (if the source of complaint is identified through EPD, the results should be reported within the timeframe assigned by EPD); (ix) Record the complaint, investigation, the subsequent actions and the results in the monthly EM&A reports. 15.3.2 A flow chart of the complaint response procedures is shown in Figure 15.1.

Environmental Complaints. Complaints shall be referred to the ET Leader for carrying out complaint investigation procedures. The ET Leader shall undertake the following procedures upon receipt of complaint: a) log complaint and date of receipt onto the complaint database and inform the IC(E) immediately; b) investigate the complaint to determine its validity, and to assess whether the source of the problem is due to works activities; c) if a complaint is valid and due to works, identify mitigation measures; d) if mitigation measures are required, advise the Contractor accordingly; e) review the Contractor's response on the identified mitigation measures, and the updated situation; f) if the complaint is transferred from EPD, submit interim report to EPD on status of the complaint investigation and follow-up action within the time frame assigned by EPD; g) undertake additional monitoring and audit to verify the situation if necessary, and review that any valid reason for complaint does not recur; h) report the investigation results and the subsequent actions to the source of complaint for responding to complainant (If the source of complaint is EPD, the results shall be reported within the time frame assigned by EPD); and i) record the complaint, investigation, the subsequent actions and the results in the monthly EM&A reports. During the complaint investigation work, the Contractor and ER shall cooperate with the ET Leader in providing all the necessary information and assistance for completion of the investigation. If mitigation measures are identified in the investigation, the Contractor shall promptly carry out the mitigation. The ER shall ensure that the measures have been carried out by the Contractor. A flow chart of the complaint response procedures is shown in Figure 7.1.

Environmental Complaints. Borrowers shall promptly give notice to Lender: (a) of any Environmental Complaint affecting any Borrower, any property owned, operated or used by Borrowers or any part thereof or the operations of any Borrower, or any other person on or in connection with such property or any part thereof (including receipt by any Borrower of any notice of (i) the happening of any event involving the use, spill, release, leak, seepage, discharge or clean-up of any Hazardous Substance or (ii) any complaint, order, citation or notice with regard to air emissions, water discharges, or any other environmental, health or safety matter affecting Borrowers from any person or entity (including without limitation the United States Environmental Protection Agency), and (b) of any notice from any person of (i) any violation or alleged violation of any Relevant Environmental Law relating to any such property or any part thereof or any activity at any time conducted on any such property, (ii) the occurrence of any release, spill or discharge in a quantity that is reportable under any Relevant Environmental Law, or (iii) the commencement of any clean-up pursuant to or in accordance with any Relevant Environmental Law of any Hazardous Substance on or about any such property or any part thereof.

Environmental Complaints. 7.4.1 The Operator shall develop and implement a complaints procedure for reporting, recording and closing out environmental complaints from the public, including complaints relating to noise and vibration. The environmental complaints procedure shall be included in the EMP. 7.4.2 The environmental complaints procedure shall be communicated to all relevant personnel on a regular basis. 7.4.3 The Operator shall record all complaints of an environmental nature related to the operation of the Network. 7.4.4 All complaints of an environmental nature shall be resolved as soon as is reasonably practicable. 7.4.5 Key environmental complaints shall be reported to the Authority in the Quarterly Operations Report.

Environmental Complaints. 11.3.1 Complaints shall be referred to the ET Leader for carrying out complaint investigation procedures. The ET Leader shall undertake the following procedures upon receipt of the complaints: (a) log complaint and date of receipt onto the complaint database and inform the IEC immediately; (b) investigate the complaint to determine its validity, and to assess whether the source of the problem is due to works activities; (c) if a complaint is valid and due to works, identify mitigation measures in consultation with the IEC; (d) if mitigation measures are required, advise the Contractor accordingly; (e) review the Contractor's response on the identified mitigation measures, and the updated situation; (f) if the complaint is transferred from EPD, submit interim report to EPD on status of the complaint investigation and follow-up action within the time frame assigned by EPD; (g) undertake additional monitoring and audit to verify the situation if necessary, and review that any valid reason for complaint does not recur; (h) report the investigation results and the subsequent actions to the source of complaint for responding to complainant (If the source of complaint is EPD, the results should be reported within the time frame assigned by EPD); and (i) record the complaint, investigation, the subsequent actions and the results in the monthly EM&A reports. 11.3.2 The complaint handling procedures and a sample of the complaint log are provided in Appendix D and E respectively. 11.3.3 During the complaint investigation work, the Contractor and ER shall cooperate with the ET Leader in providing all the necessary information and assistance for completion of the investigation. If mitigation measures are identified in the investigation, the Contractor shall promptly carry out the mitigation. The ER shall ensure that the measures have been carried out by the Contractor.

Environmental Complaints. 8.3.1 Complaints should be referred to the EAT Leader for carrying out complaint investigation procedures. The EAT Leader in association with the EMT should undertake the following procedures upon receipt of the complaints: (a) log complaint and date of receipt onto the complaint database; (b) investigate the complaint to determine its validity, and to assess whether the source of the problem is due to works activities; (c) if a complaint is valid and due to works, identify mitigation measures; (d) if mitigation measures are required, advise the Contractor accordingly; (e) review the Contractor's response on the identified mitigation measures, and the updated situation; (f) if the complaint is transferred from EPD, submit interim report to EPD on status of the complaint investigation and follow-up action within the time frame assigned by EPD; (g) undertake additional monitoring and audit to verify the situation if necessary, and review that any valid reason for complaint does not recur; (h) report the investigation results and the subsequent actions to the source of complaint for responding to complainant (If the source of complaint is EPD, the results should be reported within the time frame assigned by EPD); and

Environmental Complaints. No Environmental Complaint has been received by Borrower or any of its Subsidiaries; and

Environmental Complaints. If Tenant receives any notice of a happening of or upon (i) the air, (ii) soils or any improvements located thereon, (iii) surface water or ground water or (iv) the sewer, septic system or waste treatment, storage or disposal system servicing the Premises of any toxic or hazardous substances or waste (intended hereby and hereafter to include any and all such material listed in any federal, state or local law, code and ordinance and all rules and regulations promulgated thereunder as hazardous or potentially hazardous (any of which is hereafter referred to as a "Hazardous Discharge"), or any complaint, order, directive, claim, citation or notice by any governmental authority or any other person or entity with respect to (a) air emissions, (b) spills, releases or discharges to soils or any improvements located thereon, surface water, ground water or sewer system, septic system or waste treatment, storage or disposal systems servicing the Premises, (c) noise emission, (d) solid or liquid waste disposal, (e) the use, generation, storage, transportation, or disposal of oil or toxic or hazardous substances or waste or (f) any other environmental, health or safety matters affecting Tenant, the Premises, any improvements located thereon or the business therein or thereon conducted (any of which is hereafter referred to as an "Environmental Complaint"), then Tenant shall give immediate oral and written notice of the same to Landlord, detailing all relevant facts and circumstances.

Environmental Complaints. The Department of Environment, Parks, Heritage and the Arts (DEPHA) will work with councils to provide greater clarity with respect to which authority (for example, the Environment Protection Authority or councils) deals with different environmental complaints, such as noise from motor vehicles, pollution from pleasure craft and noise from licensed premises. CULTURE AND HERITAGE The Arts Arts Tasmania (DEPHA) will work with councils to further develop cultural planning for their region and the involvement of artists in cultural development. Arts Tasmania would also like to work with councils in the development of opportunities for increased participation, employment and investment in cultural activities and culturally based enterprises. Arts Tasmania would like to work collaboratively with councils on selected programs that it delivers, such as Tasmania Performs, Tasmanian Living Writers' Week, Tasmanian Living Artists' Week and Amplified. Heritage Surveys Heritage Tasmania would like to assist councils in a heritage survey of their municipal area to further explore the cultural heritage significance of the area and to work with Tourism Tasmania and councils to determine what, if any, new tourism ventures may arise from that information. EDUCATION Learning and Development The Training Consortium, Public Sector Management Office (DPAC) will work with councils to enable liaison and information sharing in the area of learning and development, with a view to developing a closer working relationship between the State Government and councils in this area. The key issues to be explored are: • increasing the involvement and interaction between council and State Government staff through learning and development programs • increasing the participation of council staff in learning and development programs organised by the State Government. ECONOMIC DEVELOPMENT The Department of Economic Development and Tourism (DEDT) will progress with councils the following business, investment and tourism-related initiatives: • support for the growth and development of businesses • improving the capacity of businesses to attract and retain skilled labour, respond to skills shortages and identify sustainable employment opportunities for the long-term unemployed and disadvantaged job seekers • identifying and collaborating on new investment opportunities • promoting the new statewide zone marketing approach to tourism • collaboration on the impending Tourism Infrastructure Investment...