Common use of Environmental Complaints Clause in Contracts

Environmental Complaints. 15.3.1 Complaints shall be referred to the ET Leader for action. The ET Leader shall undertake the following procedures upon receipt of any complaint: (i) Log complaint and date of receipt onto the complaint database and inform the IEC immediately; (ii) Investigate the complaint to determine its validity, and assess whether the source of the problem is due to works activities; (iii) Identify mitigation measures in consultation with the IEC if a complaint is valid and due to works; (iv) Advise the Contractor if mitigation measures are required; (v) Review the Contractor's response to identified mitigation measures, and the updated situation; (vi) If the complaint is transferred from EPD, submit interim report to EPD on status of the complaint investigation and follow-up action within the time frame assigned by EPD; (vii) Undertake additional monitoring and audit to verify the situation if necessary, and review that circumstances leading to the complaint do not recur; (viii) Report investigation results and subsequent actions to complainant (if the source of complaint is identified through EPD, the results should be reported within the timeframe assigned by EPD); (ix) Record the complaint, investigation, the subsequent actions and the results in the monthly EM&A reports. 15.3.2 A flow chart of the complaint response procedures is shown in Figure 15.1.

Environmental Complaints. 15.3.1 Complaints shall be referred to the ET Leader for action. The ET Leader shall undertake the following procedures upon receipt of any complaint: (i) Log log complaint and date of receipt onto the complaint database and inform the IEC immediately; (ii) Investigate investigate the complaint to determine its validity, and assess whether the source of the problem is due to works activities; (iii) Identify identify mitigation measures in consultation with the IEC if a complaint is valid and due to works; (iv) Advise advise the Contractor if mitigation measures are required; (v) Review review the Contractor's response to identified mitigation measures, and the updated situation; (vi) If if the complaint is transferred from the EPD, submit interim report to the EPD on status of the complaint investigation and follow-up action within the time frame assigned by the EPD; (vii) Undertake undertake additional monitoring and audit to verify the situation if necessary, and review that circumstances leading to the complaint do not recur; (viii) Report report investigation results and subsequent actions to complainant (if the source of complaint is identified through EPD, the results should be reported within the timeframe assigned by the EPD);; and (ix) Record record the complaint, investigation, the subsequent actions and the results in the monthly EM&A reports. 15.3.2 A flow chart of the complaint response procedures is shown in Figure 15.1.

Environmental Complaints. 15.3.1 9.3.1 Complaints shall be referred to the ET Leader for action. The ET Leader shall undertake the following procedures upon receipt of any complaint: (i) Log log complaint and date of receipt onto the complaint database and inform the IEC immediately; (ii) Investigate investigate the complaint to determine its validity, and assess whether the source of the problem is due to works activities; (iii) Identify identify mitigation measures in consultation with the IEC if a complaint is valid and due to works; (iv) Advise advise the Contractor if mitigation measures are required; (v) Review review the Contractor's response to identified mitigation measures, and the updated situation; (vi) If if the complaint is transferred from EPD, submit interim report to EPD on status of the complaint investigation and follow-up action within the time frame assigned by EPD; (vii) Undertake undertake additional monitoring and audit to verify the situation if necessary, and review that circumstances leading to the complaint do not recur; (viii) Report report investigation results and subsequent actions to complainant (if the source of complaint is identified through EPD, the results should be reported within the timeframe assigned by EPD); (ix) Record record the complaint, investigation, the subsequent actions and the results in the monthly EM&A reports. 15.3.2 9.3.2 A flow chart of the complaint response procedures is shown in Figure 15.19.1.

Environmental Complaints. 15.3.1 9.3.1 Complaints shall be referred to the ET Leader for action. The ET Leader shall undertake the following procedures upon receipt of any complaint: (i) Log complaint and date of receipt onto the complaint database and inform the IEC immediately; (ii) Investigate the complaint to determine its validity, and assess whether the source of the problem is due to works activities; (iii) Identify mitigation measures in consultation with the IEC if a complaint is valid and due to works; (iv) Advise the Contractor if mitigation measures are required; (v) Review the Contractor's response to identified mitigation measures, and the updated situation; (vi) If the complaint is transferred from EPD, submit interim report to EPD on status of the complaint investigation and follow-up action within the time frame assigned by EPD; (vii) Undertake additional monitoring and audit to verify the situation if necessary, and review that circumstances leading to the complaint do not recur; (viii) Report investigation results and subsequent actions to complainant (if the source of complaint is identified through EPD, the results should be reported within the timeframe assigned by EPD); (ix) Record the complaint, investigation, the subsequent actions and the results in the monthly EM&A reports. 15.3.2 9.3.2 A flow chart of the complaint response procedures is shown in Figure 15.1Drawing 9.1.