Common use of Engineer visits Clause in Contracts

Engineer visits. On-site diagnostics will need to be carried out by the Franchisee to rule out a local issue prior to contacting the Supplier’s service desk. Where a Service fault is not detected via remote line testing by the Supplier’s service desk, a Supplier engineer may be arranged to investigate the Broadband Service. Engineer appointments are subject to the Supplier’s engineer availability Monday to Saturday, excluding Sundays, Public and Bank Holidays.

Engineer visits. On-site diagnostics will need to be carried out by the Franchisee to rule out a local issue prior to contacting the Supplier’s service desk. Where a Service service fault is not detected via remote line testing by the Supplier’s service desk, ; a Supplier supplier engineer may be arranged to investigate the Broadband Servicesuperfast broadband service. Engineer appointments are subject to the Supplierengineer’s engineer availability Monday to Saturday, excluding Sundays, Public and Bank Holidays.

Engineer visits. On-site diagnostics will need to be carried out by the Franchisee to rule out a local issue prior to contacting the Supplier’s service desk. Where a Service service fault is not detected via remote line testing by the Supplier’s service desk, ; a Supplier engineer may be arranged to investigate the Broadband Servicetelephone line. Engineer appointments are subject to the Supplier’s Supplier engineer availability Monday to Saturday, excluding Sundays, Public and Bank Holidays.