Exceptions to Support Obligations Clause Samples
The "Exceptions to Support Obligations" clause defines specific circumstances under which a party is not required to provide support or assistance that would otherwise be mandated by the agreement. This may include situations such as force majeure events, breaches by the other party, or when support is requested outside agreed service hours. By clearly outlining these exceptions, the clause helps prevent disputes by setting boundaries on support responsibilities and ensures that parties are not unfairly held liable for support in situations beyond their control.
Exceptions to Support Obligations. Sun has no obligation to provide Support under this Program Module, should such Support be required because of: (i) failure of Supported Product or Technology due to improper use; (ii) any alterations or modifications not authorized by Sun; (iii) causes external to Supported Product or Technology, including but not limited to, degrading effects caused by other software, hardware or environmental factors which prevents Supported Product or Technology from functioning properly. Support of the source code version of a Supported Product or Technology will not include writing or testing new source code, modified source code or device drivers on behalf of the Customer.
Exceptions to Support Obligations. Sun has no obligation to provide debugging assistance for Customer's applications under this Program Module.