Common use of End of Fault Clause in Contracts

End of Fault. The Fault is ended after the service is restored, i. e. a status when all parameters of the Service fully comply with the technical parameters specified in the technical specification of the Service, and when the Subscriber is notified by the Dial Telecom that the Fault was repaired. End of Fault is for the purpose of Fault duration considered a time when announced to the Subscriber that the Fault was ended. Length of time attributed to the difficulties of contacting the contact person of the Subscriber shall not be considered for the Fault duration. In this case the End of Fault shall be the time when the Fault was ended and the process of contacting the Subscriber in order to approve the End of Fault has been initiated. After the End of Fault was announced, the Subscriber shall clearly agree or deny that the Fault was ended within a time of 1 hour after receiving the notice of the Fault resolution. In case that the Subscriber shall not react within this time period, his consent with the End of Fault shall be deemed granted and the service is considered fully operational. Shall the Subscriber and Dial Telecom have a disagreement on the matter whether all the technical parameters of the service were restored, i. e. the Fault was ended, then the defined escalation procedure shall be applied. Once it is agreed with the Subscriber that the Fault was ended, the “Report on Fault End” will be sent to the Subscriber by Dial Telecom via Fax or Email. This Report consists of: • Operator name and his office name • Number of the Service that is specified in the Hand-over Protocol of the relevant service concluded with Dial Telecom (Product Specification) • Fault number (Trouble Ticket Number) • the Subscriber approved Fault start time • Reason for outage if known at the particular moment (generally: fault of equipment, route Fault, outside the territory of the Czech Republic …etc.) • the Subscriber approved Fault end • Text note in case of a need for further explanation

End of Fault. The Fault is ended after the service is restored, i. e. a status when all parameters of the Service line fully comply with the technical parameters specified in the technical specification of the Serviceline, and when the Subscriber User is notified by the Dial Telecom Provider that the Fault was repaired. End of Fault is for the purpose of Fault duration considered a time when announced to the Subscriber User and approved by the User that the Fault was ended. Length of time attributed to the difficulties of contacting the contact person of the Subscriber User shall not be considered for the Fault duration. In this case the End of Fault shall be the time when the Fault was ended and the process of contacting the Subscriber User in order to approve the End of Fault has been initiated. After the End of Fault was announced, the Subscriber User shall clearly agree or deny that the Fault was ended within a time of 1 hour after receiving the notice of the Fault resolution30 minutes. In case that the Subscriber User shall not react within this time period, his consent with the End of Fault shall be deemed granted and the service is considered fully operationalgranted. Shall the Subscriber User and Dial Telecom the Provider have a disagreement on the matter whether all the technical parameters of the service were restored, i. e. the Fault was ended, then the defined escalation procedure shall be applied. Once it is agreed with the Subscriber User that the Fault was ended, the “Report on Fault End” will be sent to the Subscriber User by Dial Telecom the Provider via Fax or Email. This Report consists of: • Operator name and his office name • Number Name of the Service line that is specified in the Hand-over Protocol Acceptance protocol of the relevant service concluded with Dial Telecom (Product Specification) the Provider • Fault number (Trouble Ticket Number) • the Subscriber User approved Fault start time • Reason for outage if known at the particular moment (generally: fault of equipment, route Fault, outside the territory of the Czech Republic …etc.) • the Subscriber User approved Fault end • Text note in case of a need for further explanation

End of Fault. The Fault is ended after the service is restored, i. e. a status when all parameters of the Service fully comply with the technical parameters specified in the technical specification of the Service, and when the Subscriber is notified by the Dial Telecom that the Fault was repaired. End of Fault is for the purpose of Fault duration considered a time when announced to the Subscriber that the Fault was ended. Length of time attributed to the difficulties of contacting the contact person of the Subscriber shall not be considered for the Fault duration. In this case the End of Fault shall be the time when the Fault was ended and the process of contacting the Subscriber in order to approve the End of Fault has been initiated. After the End of Fault was announced, the Subscriber shall clearly agree or deny that the Fault was ended within a time of 1 hour after receiving the notice of the Fault resolution. In case that the Subscriber shall not react within this time period, his consent with the End of Fault shall be deemed granted and the service is considered fully operational. Shall the Subscriber and Dial Telecom have a disagreement on the matter whether all the technical parameters of the service were restored, i. e. the Fault was ended, then the defined escalation procedure shall be applied. Once it is agreed with the Subscriber that the Fault was ended, the “Report on Fault End” will be sent to the Subscriber by Dial Telecom via Fax or Email. This Report consists of: •  Operator name and his office name •  Number of the Service that is specified in the Hand-over Protocol of the relevant service concluded with Dial Telecom (Product Specification) •  Fault number (Trouble Ticket Number) •  the Subscriber approved Fault start time •  Reason for outage if known at the particular moment (generally: fault of equipment, route Fault, outside the territory of the Czech Republic …etc.) •  the Subscriber approved Fault end •  Text note in case of a need for further explanation