Emergency Maintenance. maintenance that is required to patch a critical security vulnerability; (2) maintenance that is required to prevent an imminent outage of Service Availability; or (3) maintenance that is mutually agreed upon in writing by ▇▇▇▇▇ and the Client. Planned Downtime: Downtime that occurs during a Standard or Emergency Maintenance window.
Appears in 24 contracts
Sources: Additional Software License Agreement, Software as a Service Agreement, Software as a Service Agreement
Emergency Maintenance. maintenance that is required to patch a critical security vulnerability; (2) maintenance that is required to prevent an imminent outage of Service Availability; or (3) maintenance that is mutually agreed upon in writing by ▇▇▇▇▇ Tyler and the Client. Planned Downtime: Downtime that occurs during a Standard or Emergency Maintenance window.
Appears in 1 contract
Sources: Software as a Service Agreement