Common use of E-LAN EVC Clause in Contracts

E-LAN EVC. Round Trip Delay, Frame Jitter and Data Delivery Ratio. In order to qualify for an SLA credit Customer must do the following: ● Customer opens a Trouble Ticket within seventy two (72) hours of the time the Service Issue arose. ● Customer submits an SLA credit request to Verizon within 30 days of the closing of the trouble ticket. The credit request may be submitted in writing to Customer’s account team or via the Verizon Enterprise Center portal. The credit request must contain the following information: ● The date the Service Issue occurred. ● The time the Service Issue began and ended. ● The circuit ID(s) for each connection that was impacted.

E-LAN EVC. Round Trip Delay, Frame Jitter and Data Delivery Ratio. In order to qualify for an SLA credit Customer must do the following: ● Customer opens a Trouble Ticket within seventy two (72) hours of the time the Service Issue arose. ● Customer submits an SLA credit request to Verizon within 30 days of the closing of the trouble ticket. The credit request may be submitted in writing to Customer’s account team or via the Verizon Enterprise Center portal. The credit request must contain the following information: ● o The date the Service Issue occurred. ● o The time the Service Issue began and ended. ● o The circuit ID(s) for each connection that was impacted.

E-LAN EVC. Round Trip Delay, Frame Jitter and Data Delivery Ratio. In order to qualify for an SLA credit Customer must do the following: ●  Customer opens a Trouble Ticket within seventy two (72) hours of the time the Service Issue arose. ●  Customer submits an SLA credit request to Verizon the Account Team in writing within 30 fifteen (15) days of the closing end of the trouble ticketrepair period. The credit request may be submitted in writing to Customer’s account team or via the Verizon Enterprise Center portal. The credit written request must contain the following information: ●  The date the Service Issue occurred. ●  The time the Service Issue began and ended. ●  The circuit ID(s) for each connection that was impacted.

E-LAN EVC. Round Trip Delay, Frame Jitter and Data Delivery Ratio. In order to qualify for an SLA credit Customer must do the following: ● • Customer opens a Trouble Ticket within seventy two (72) hours of the time the Service Issue arose. ● • Customer submits an SLA credit request to Verizon the Account Team in writing within 30 fifteen (15) days of the closing end of the trouble ticketrepair period. The credit request may be submitted in writing to Customer’s account team or via the Verizon Enterprise Center portal. The credit written request must contain the following information: ● • The date the Service Issue occurred. ● • The time the Service Issue began and ended. ● • The circuit ID(s) for each connection that was impacted.

E-LAN EVC. Round Trip Delay, Frame Jitter and Data Delivery Ratio. In order to qualify for an SLA credit Customer must do the following: ●  Customer opens a Trouble Ticket within seventy two (72) hours of the time the Service Issue arose. ●  Customer submits an SLA credit request to Verizon within 30 days of the closing of the trouble ticket. The credit request may be submitted in writing to Customer’s account team or via the Verizon Enterprise Center portal. The credit request must contain the following information: ●  The date the Service Issue occurred. ●  The time the Service Issue began and ended. ●  The circuit ID(s) for each connection that was impacted.