E-LAN EVC Sample Clauses
The E-LAN EVC clause defines the terms and conditions for providing an Ethernet Local Area Network (E-LAN) Ethernet Virtual Connection (EVC) service. This service enables multiple customer locations to be interconnected in a multipoint-to-multipoint topology, allowing all sites to communicate directly over a shared network infrastructure. Typically, the clause outlines technical specifications, service levels, and responsibilities for both the service provider and the customer regarding the E-LAN EVC. Its core practical function is to ensure that all parties understand the scope and operation of the E-LAN EVC service, thereby facilitating seamless and reliable connectivity between multiple sites.
E-LAN EVC. Round Trip Delay, Frame Jitter and Data Delivery Ratio. In order to qualify for an SLA credit Customer must do the following: ● Customer opens a Trouble Ticket within seventy two (72) hours of the time the Service Issue arose. ● Customer submits an SLA credit request to Verizon within 30 days of the closing of the trouble ticket. The credit request may be submitted in writing to Customer’s account team or via the Verizon Enterprise Center portal. The credit request must contain the following information: o The date the Service Issue occurred. o The time the Service Issue began and ended. o The circuit ID(s) for each connection that was impacted.
E-LAN EVC. SLA covers On-Net (Platinum) access and Off-Net access but does not apply to the CPLL portion of Off-Net access. Service Levels for Off-Net access are offered in three levels of performance classifications: • Gold (Types 2*, 3, 4 and 5 network configurations) • Silver (Standard network configuration, DSL Services) • Bronze (DSL Services) *Type 2 network configuration is not available for EMEA/APAC-sold Customers.