Dropped Issues Sample Clauses
Dropped Issues. SPARKnit may close an Incident if the Contact has not responded after two (2) weeks from the date that SPARKnit requested additional information required to solve the case. Customer may request Incidents be re-opened. At SPARKnit’s sole discretion, Incidents will be re- opened for further investigation if the Incident is deemed to be solvable.
Dropped Issues. Nintex may close an Incident if the Contact has not responded after two (2) weeks from the date that Nintex requested additional information required to solve the case. Customer may request Incidents be re-opened. At Nintex’s sole discretion, Incidents will be re-opened for further investigation if the Incident is deemed to be solvable.