Direct. Once a reservation is made by email or via the hotel website, a booking confirmation (including information which oversee the smooth running of the stay) will be sent by email. All reservations with a public rate have to be made online via the website ▇▇▇.▇▇▇▇▇▇▇▇▇-▇▇▇▇▇.▇▇▇, in order to guarantee the reservation with a credit card. All refundable booking modification or cancellation requests have to be made by email. These requests must be communicated at 2P.M. (local time) on the day before the arrival date at the latest, to avoid any additional fees. No modification will be applied to a non-refundable reservation.
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Sources: General Terms and Conditions, General Terms and Conditions