Common use of DIR Meetings Clause in Contracts

DIR Meetings. To enable DIR’s role in overseeing the Agreement, DIR interfaces with DIR Customers and DCS Service Providers on a variety of enterprise issues. On a daily basis, DIR management and technical staff interface with DIR Customers and DCS Service Providers to answer questions about the Agreement, understand and resolve issues, and facilitate communication and coordination. DIR also has regular enterprise operations meetings with the MSI and appropriate Service Component Provider staff to manage the Agreement. The historical frequency of these meetings has been weekly and meetings have included but have not been limited to the following topic areas: • Service delivery and operations performance • Problem Management • Availability and Capacity Management • Finance, invoices, and chargeback • Contract administration and Deliverables • Technology standards and long-range planning • Service level and performance management • Security and disaster recovery management • Transition management • Stabilization management • Consolidation management • Customer Satisfaction • Customer Relationship management • Issues Management and Governance • Asset Management and License Compliance • Services Management Manual currency • Solution Request management •

DIR Meetings. ‌ To enable DIR’s role in overseeing the Agreement, DIR interfaces with DIR Customers and DCS Service Providers on a variety of enterprise issues. On a daily basis, DIR management and technical staff interface with DIR Customers and DCS Service Providers to answer questions about the Agreement, understand and resolve issues, and facilitate communication and coordination. DIR also has regular enterprise operations meetings with the MSI and appropriate Service Component Provider staff to manage the Agreement. The historical frequency of these meetings has been weekly and meetings have included but have not been limited to the following topic areas: • Service delivery and operations performance • Problem Management • Availability and Capacity Management • Finance, invoices, and chargeback • Contract administration and Deliverables • Technology standards and long-range planning • Service level and performance management • Security and disaster recovery management • Transition management • Stabilization management • Consolidation management • Customer Satisfaction • Customer Relationship management • Issues Management and Governance • Asset Management and License Compliance • Services Management Manual currency • Solution Request management •