Demarcations Clause Samples

Demarcations. It is agreed there will be no demarcations other than those arising from individual levels of skill.

Demarcations. There will be no demarcations. All staff are to be hands on.

Demarcations.  The Supplier is responsible for shipping the device within the agreed timeframes only. The Supplier does not make any guarantee that there will be sufficient LTE signal for a functional Service.

Demarcations. 5.6.1 The Supplier is responsible for providing a working Superfast Broadband Service up to the Optical Network Termination point (“ONT”). 5.6.2 The Franchisee is responsible for ensuring that all Franchisee equipment beyond the ONT is maintained and is kept in a Suitable Environment. Charges may apply if the ONT or router is damaged by the Franchisee (including wiring up to the ONT internal to the Franchisee’s store or to the shared premises) and/or in unsuitable environments within the Franchisee’s store. For example: water or physical damage whether accidental or deliberate, sub-optimal operating environmental conditions like humidity, restricted air-circulation, temperature etc. Service Supplier Responsibility Franchisee Responsibility Superfast Broadband Up to the ONT (Optical Network Termination) Beyond the ONT (Optical Network Termination) This includes any cabling from the ONT to the router Internal Cabling Not Responsible Fully Responsible 5.7 Exceptions/Exclusions/Restrictions 5.7.1 The following outlines exceptions where the supply and/or repair of the Superfast Broadband Service may be delayed. These are excluded from the maintenance category levels/ SLAs for the Service. 5.7.2 MBORC (Matters beyond our reasonable control) – Where there are severe weather conditions and/or major service outages affecting the Supplier’s engineer supplying the Service or conducting a repair.

Demarcations. 6.7.1 The Supplier is responsible for:  Supporting and maintaining the router, including break-fix and any localised configuration changes that are submitted by IPC Europe into the Supplier’s service desk; and  Ensuring that the Wi-Fi service is available. This excludes the Guest Wi-Fi service. 6.7.2 The Franchisee is responsible for ensuring that all wiring leading up to the router, including DSL cable (and Micro-filter) is maintained and is kept in a Suitable Environment. 6.7.3 Charges will apply if the router is damaged by the Franchisee, whether by accident or placing in unsuitable environments within the Franchisee’s store. Including but not limited to water or physical damage whether accidental or deliberate, sub-optimal operating environmental conditions like humidity, restricted air-circulation, temperature. 6.7.4 In order to minimise the risk of damage, the Franchisee should ensure the device is placed in a location in which to minimise risk of damage as well as ensuring the device does not have items placed on top of it. Service Supplier Responsibility Franchisee Responsibility Internal Cabling Not Responsible Responsible LAN Cisco Router up to the LAN port interface. This excludes any cabling from the phone socket to the router All locally connected devices e.g. Till, PDQ, Fire and Security Alarms, Wi-Fi access points, LAN switches etc. Including any cabling from the phone socket to the router Applications Not Responsible Fully Responsible Corporate Wi-Fi Responsible for ensuring the Wi-Fi service is available. Not responsible for any Wi-Fi performance or coverage issues Ensuring that the router is placed in optimal position to provide the service. Easy Protect Responsible for ensuring config is updated on instruction by IPC Europe or Cisco No responsibility Guest Wi-Fi Not Responsible Fully Responsible 6.8 Exceptions/Exclusions/Restrictions 6.8.1 The following outlines exceptions where the supply and/or repair of the router may be delayed. These are excluded from the maintenance category levels/ SLAs for the service:  MBORC (Matters beyond our reasonable control) – where there are severe weather conditions and/or major services outages affecting the engineer supplying or repairing the router.  Changes to router configuration will not be available to individual Franchisees.

Demarcations. 4.5.1 The Supplier is responsible for providing a working Broadband service up to the NTE. 4.5.2 The Franchisee is responsible for ensuring that all the Franchisee’s equipment beyond the NTE is maintained and is kept in a Suitable Environment. If the NTE or router is damaged by the Franchisee and/or is in an unsuitable environment within the Franchisee’s store, then charges may apply. For example: water or physical damage whether accidental or deliberate, sub-optimal operating environmental conditions like humidity, restricted air-circulation, temperature etc. Service Supplier Responsibility Franchisee Responsibility Phone line Up to the distribution point in shared premises (Example: retail parks) or the NTE (Internal Phone socket) in a self- contained unit. Beyond the distribution point or the NTE (Internal Phone socket) Broadband Up to the distribution point or the NTE (Internal Phone socket) Beyond the distribution point or the NTE (Internal Phone socket) *includes Internal Cabling Not Responsible Responsible

Demarcations. 3.6.1 The Supplier is responsible for providing a working telephone Service up to the network termination end (“NTE”). 3.6.2 The Franchisee is responsible for ensuring that all Franchisee equipment beyond the NTE is maintained and is kept in a suitable environment/location. A suitable environment / location will be deemed to be one which is free from water, free from the risk of physical damage; and is free from sub-optimal operating environmental conditions such as humidity, restricted air-circulation and extremely high or extremely low temperatures (“Suitable Environment”). 3.6.3 If the NTE is damaged by the Franchisee and/or is in an unsuitable environment within the boundary of the Franchisee’s store charges may apply. For example: water or physical damage whether accidental or deliberate, sub-optimal operating environmental conditions like humidity, restricted air-circulation, temperature, end user tampering, etc. Service Supplier Responsibility Franchisee Responsibility Phone line Up to the distribution point in shared premises (Example: Retail Parks) or the NTE (Internal Phone socket) in a self- contained unit. Beyond the distribution point or the NTE (Internal Phone socket)