Delivery Performance. (a) Except as provided in this Call-Off Agreement, Customer will be solely responsible for the security and confidentiality of the access codes and passwords through which it accesses the Platform. (b) If the performance of this Call-Off Agreement by the Supplier is delayed and/or prevented (whether in whole or in part) by a failure by Customer to comply with either Customer Responsibilities set out in the Order Form and/or the Service Definition, and/or any other obligations of Customer under this Call-Off Agreement (each a “Customer Default”), the Supplier shall: (i) be entitled to a reasonable extension of time for performance and to recover any reasonable additional costs (calculated in accordance with the Rate Card) which were incurred as a result of Customer Default, provided always that it advises appropriate Customer personnel of Customer Default as soon as reasonably practicable after becoming aware of Customer Default; and (ii) not be deemed to be in breach of this Call-Off Agreement (including in relation to any service levels) to the extent such potential breach arises directly or indirectly as a result of a Customer Default.
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Sources: Call Off Agreement, Call Off Agreement, Call Off Agreement