Delays and Cancellations. In case of cancellation or delay, FRS shall inform passengers of the expected departure and arrival times as soon as such information becomes available. For refunds of tickets issued by FRS, the interested party shall go to any of the offices or Points of Sale. Tickets issued by travel agencies are to be reimbursed by them. Reimbursement, in either case, shall be made in the same method and currency as the tickets were purchased. Under no circumstances shall issuance costs be refunded. Specific reimbursement conditions in case of cancellations or delays in departures can be found under EU Regulation No. 1177/2010, available at all Points of Sale, ticket and general FRS offices and online on xxx.XXX.xx.
Appears in 6 contracts
Samples: FRS General Terms of Agreement, General Terms of Agreement, General Terms of Agreement
