Delay Service Level Sample Clauses

Delay Service Level. The Delay Service Level for (3)CrossRoads® Service is as set forth in the following table: Xxxxx Xxxxx Xxxxxxx Xxxxx Xxxxx- X.X. 00 ms Intra-Europe 15 ms London to New York, NY 40 ms The Delay Service Level is measured as an average one-way delay over a calendar month for traffic on the Level 3 network between Gateways. Delay measurements may be obtained from the Level 3 website at xxx.xxxxx0.xxx. In the event of a delay in excess of the Service Levels set forth above for reasons other than an Excused Outage, Customer will be entitled to receive a service credit off of the greater of (i) the port MRC (except for any (3)CrossRoads® Service billed on an Aggregate CDR basis) for the affected (3)CrossRoads® Service port (if applicable), and (ii) the actual usage charges, if any, (calculated on a Megabit basis at the contracted-for price per Megabit) associated with the affected (3)CrossRoads® Service port for the particular month. Service credits, in each case, are as set forth in the following table: Amount of Delay in Excess of Service Level Service Level Credit 0.1 - 5 ms 10% 5.1 - 10 ms 20% 10.1 - 15 ms 30% 15.1 - 20 ms 40% 20.1 - 25 ms 50% 25.1 ms or greater 100%
Sample 1
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Delay Service Level. The following Delay Service Level is measured as an average one-way delay over a calendar month for traffic on the Level 3 network between Gateways based on the vertical and horizontal (“V&H”) route miles between such Gateways as set forth in the following table: 0 - 000 00 xx 000.0 - 000 00 ms 500.1 - 1,000 20 ms 1,000.1 - 1,500 25 ms 1,500.1 - 2,000 30 ms 2,000.1 - 2,500 35 ms 2,500.1 or greater 45 ms Trans-Atlantic 45 xx Xxxxx measurements may be obtained from the Level 3 web site at xxx.Xxxxx0.xxx. In the event of a delay in excess of the Service Levels set forth below for reasons other than an Excused Outage, Customer will be entitled to receive a service credit off the monthly recurring virtual circuit charge for the affected virtual circuit and any monthly usage charges solely attributable to the affected virtual circuit as set forth in the following table: Amount of Delay in Excess of Service Level Service Level Credit
Sample 1
Delay Service Level. The Delay Service Level for (3)CrossRoadsSM Service is as set forth in the following table: Xxxxx Xxxxx Xxxxxxx Xxxxx Xxxxx- X.X. 00 ms Intra-Europe 30 ms London to New York, NY 40 ms The Delay Service Level is measured as an average one-way delay over a calendar month for traffic on the Level 3 network between Gateways. Delay measurements may be obtained from the Level 3 web site at xxx.Xxxxx0.xxx. In the event of a delay in excess of the Service Levels set forth above for reasons other than an Excused Outage, Customer will be entitled to receive a service credit off of the MRC for the affected (3)CrossRoadsSM Service as set forth in the following table:. Amount of Delay in Excess of Service Level Service Level Credit 0.1 - 5 ms *** 5.1 - 10 ms *** 10.1 - 15 ms *** 15.1 - 20 ms *** 20.1 - 25 ms *** 25.1 ms or greater ***
Sample 1
Delay Service Level. The Delay Service Level for (3)VoIP EnhancedSM Local Service within the United States is 40 milliseconds (ms). The Delay Service Level is measured as an average one-way delay over a calendar month for IP traffic on the Level 3 network between Gateways. Delay measurements may be obtained from the Level 3 website at xxx.xxxxx0.xxx. In the event of a delay in excess of the Service Levels set forth above for reasons other than an Excused Outage, Customer will be entitled to receive a service credit off of the monthly recurring charges associated with the affected (3)VoIP EnhancedSM Local Service for the particular month as set forth in the following table: ------------------------------ ---------------------- Amount of Delay in Excess of Service Level Credit Service Level ------------------------------ ---------------------- ------------------------------ ---------------------- 0.1 - 5 ms 5% ------------------------------ ---------------------- ------------------------------ ---------------------- 5.1 - 10 ms 10% ------------------------------ ---------------------- ------------------------------ ---------------------- 10.1 - 15 ms 15% ------------------------------ ---------------------- ------------------------------ ---------------------- 15.1 - 20 ms 25% ------------------------------ ---------------------- ------------------------------ ---------------------- 20.1 - 25 ms 50% ------------------------------ ---------------------- ------------------------------ ---------------------- 25.1 ms or greater 100% ------------------------------ ----------------------
Sample 1
Delay Service Level. The Delay Service Level for Level 3 ES (3) Tone Service is 55 milliseconds (ms) or less (on average) per month between Level 3 ES North American Gateways. The Delay Service Level will be measured by Xxxxx 0 ES as the average round trip delay over a calendar month for traffic on the Level 3 Communications-provided IP network between Gateways. In the event of average delay in excess of the Service Level set forth above for reasons other than an Excused Outage, Customer will be entitled to receive a service credit off the monthly recurring Seat charge for the affected Seat equal to one (1) day.
Sample 1
Delay Service Level. The following Delay Service Level is measured as an average one-way delay over a calendar month for traffic on the Level 3 network between Gateways based on actual fiber route miles between such Gateways as set forth in the following table: Route Fiber Miles Delay Service Xxxxx 500.1-1500 15 ms 1500.1-2500 20 ms 2500.1-3500 25 ms 3500.1-4500 30 ms 4500.1-5500 35 ms 5500.1-6500 40 ms 6500.1-7500 45 ms 7500.1-8500 50 ms 8500.1-9500 55 ms 9500.1-15000 95 ms >15000 100 xx Xxxxx is calculated by independently measuring and reporting for each virtual circuit between two (2) Level 3 Gateways. Delay measurements may be obtained from the Level 3 web site at xxx.Xxxxx0.xxx. Samples are taken every 500 milliseconds and summed every 5 minutes. In the event of a delay in excess of the Service Levels set forth above for reasons other than an Excused Outage, Customer will be entitled to receive a service credit off any monthly usage charges solely attributable to the affected virtual circuit as set forth in the following table: Amount of Delay in Excess of Service Level Service Level Credit 0.1 - 5 ms 10% 5.1 - 10 ms 20% 10.1 - 15 ms 30% 15.1 - 20 ms 40% 20.1 - 25 ms 50% 25.1 ms or greater 100%
Sample 1
Delay Service Level. The Delay Service Level for (3)CrossRoads ® Service is as set forth in the following table: [*] The Delay Service Level is measured as an average one-way delay over a calendar month for traffic of the Level 3 network between Gateways. Delay measurements may be obtained from the Level 3 website at xxx.xxxxx0.xxx. In the event of a delay in excess of the Service Levels set forth above for reasons other than an Excused Outage Customer will be entitled to receive a service [*]
Sample 1
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Related to Delay Service Level

  • Service Level In the event that League InfoSight discovers or is notified by you of the existence of Non-Scheduled Downtime, we will use commercially reasonable efforts to determine the source of the problem and attempt to resolve it as quickly as possible.

  • Service Levels Annex 1 to this Part A of this Call Off Schedule sets out the Service Levels the performance of which the Parties have agreed to measure. The Supplier shall monitor its performance of this Call Off Contract by reference to the relevant performance criteria for achieving the Service Levels shown in Annex 1 to this Part A of this Call Off Schedule (the Service Level Performance Criteria) and shall send the Customer a Performance Monitoring Report detailing the level of service which was achieved in accordance with the provisions of Part B (Performance Monitoring) of this Call Off Schedule. The Supplier shall, at all times, provide the Services in such a manner that the Service Levels Performance Measures are achieved. If the level of performance of the Supplier of any element of the provision by it of the Services during the Call Off Contract Period: is likely to or fails to meet any Service Level Performance Measure or is likely to cause or causes a Critical Service Failure to occur, the Supplier shall immediately notify the Customer in writing and the Customer, in its absolute discretion and without prejudice to any other of its rights howsoever arising including under Clause 12 of this Call Off Contract (Service Levels and Service Credits), may: require the Supplier to immediately take all remedial action that is reasonable to mitigate the impact on the Customer and to rectify or prevent a Service Level Failure or Critical Service Level Failure from taking place or recurring; and if the action taken under paragraph (a) above has not already prevented or remedied the Service Level Failure or Critical Service Level Failure, the Customer shall be entitled to instruct the Supplier to comply with the Rectification Plan Process; or if a Service Level Failure has occurred, deduct from the Call Off Contract Charges the applicable Service Level Credits payable by the Supplier to the Customer in accordance with the calculation formula set out in Annex 1 of this Part A of this Call Off Schedule; or if a Critical Service Level Failure has occurred, exercise its right to Compensation for Critical Service Level Failure in accordance with Clause 13 of this Call Off Contract (Critical Service Level Failure) (including subject, for the avoidance of doubt, the proviso in Clause 13.1.2 of this Call Off Contract in relation to Material Breach). Approval and implementation by the Customer of any Rectification Plan shall not relieve the Supplier of any continuing responsibility to achieve the Service Levels, or remedy any failure to do so, and no estoppels or waiver shall arise from any such Approval and/or implementation by the Customer. SERVICE CREDITS Annex 1 to this Part A of this Call Off Schedule sets out the formula used to calculate a Service Credit payable to the Customer as a result of a Service Level Failure in a given service period which, for the purpose of this Call Off Schedule, shall be a recurrent period of [one Month] during the Call Off Contract Period (the Service Period).

  • Service Level Expectations Without limiting any other requirements of the Agreement, the Service Provider shall meet or exceed the following standards, policies, and guidelines:

  • Service Level Agreement Subject to the terms and conditions of this Agreement, Bank agrees to perform the custody services provided for under this Agreement in a manner that meets or exceeds any service levels as may be agreed upon by the parties from time to time in a written document that is executed by both parties on or after the date of this Agreement, unless that written document specifically states that it is not contractually binding. For the avoidance of doubt, Bank’s Service Directory shall not be deemed to be such a written document.

  • Service Level Credits If Verint does not meet the Uptime Percentage levels specified below, Customer will be entitled, upon written request, to a service level credit (“Service Level Credit”) to be calculated, with respect to the applicable Hosted Environment, as follows: • If Uptime Percentage is at least 99.95% of the month’s minutes, no Service Level Credits are provided; or • If Uptime Percentage is 99.75% to 99.94% (inclusive) of the month’s minutes, Customer will be eligible for a credit of 5% of a monthly average fee derived from one-twelfth (1/12th) of the then-current annual fee paid to Verint; or • If Uptime Percentage is 99.50% to 99.74% (inclusive) of the month’s minutes, Customer will be eligible for a credit of 7.5% of a monthly average fee derived from one-twelfth (1/12th) of the then-current annual fee paid to Verint; or • If Uptime Percentage is less than 99.50% of the month’s minutes, Customer will be eligible for a credit of 10.0% of a monthly average fee derived from one-twelfth (1/12th) of the then-current annual fee paid to Verint. Customer shall only be eligible to request Service Level Credits if Customer notifies Verint in writing within thirty (30) days from the end of the month for which Service Level Credits are due. All claims will be verified against Verint’s system records. In the event after such notification Verint determines that Service Level Credits are not due, or that different Service Level Credits are due, Verint shall notify Customer in writing on that finding. With respect to any Services Level credits due under Orders placed directly by Customer on Verint, Service Level Credits will be applied to the next invoice following Customer’s request and Verint’s confirmation of available credits; with respect to any Service Level Credits due for SaaS Services under Orders placed on Verint by a Verint authorized reseller on Customer’s behalf, Service Level Credits will be issued by such reseller following Customer’s request and Verint’s confirmation of available credits and such Services Level Credits may only be used by Customer with respect to subsequent purchases of Verint offerings through that reseller. Service Level Credits shall be Customer’s sole and exclusive remedy in the event of any failure to meet the Service Levels. Verint will only provide records of system availability in response to Customer’s good faith claims.

  • Service Level Standards In addition to all other requirements in this Agreement, and in accordance with the Best Claims Practices & Estimating Guidelines, Vendor shall use reasonable and good faith efforts to meet the Service Level Standards set forth below.

  • Service Level Commitment IBM provides the following service level commitment (“SLA”) for the Cloud Service, after IBM makes the Cloud Service available to you.

  • SERVICE LEVEL DESCRIPTION The Fund Accounting Agreement is hereby amended by deleting the Service Level Description attached thereto and replacing it in its entirety with the Service Level Description attached hereto.

  • Service Level Agreements If a Service or a Plan includes a Service Level Agreement (SLA):

  • Hosting Services 13.1 If Supplier or its subcontractor, affiliate or any other person or entity providing products or services under the Contract Hosts Customer Data in connection with an Acquisition, the provisions of Appendix 1, attached hereto and incorporated herein, apply to such Acquisition.

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