Delay Service Level Clause Samples
The Delay Service Level clause defines the standards and expectations for acceptable delays in the delivery of services under a contract. It typically sets out specific timeframes within which services must be performed and outlines the consequences or remedies if these deadlines are not met, such as service credits or penalties. By establishing clear benchmarks for timeliness, this clause helps ensure accountability and provides a mechanism for addressing service delays, thereby protecting the interests of the party receiving the services.
Delay Service Level. The following Delay Service Level is measured as an average one-way delay over a calendar month for traffic on the Level 3 network between Gateways based on actual fiber route miles between such Gateways as set forth in the following table: Route Fiber Miles Delay Service ▇▇▇▇▇ 500.1-1500 15 ms 1500.1-2500 20 ms 2500.1-3500 25 ms 3500.1-4500 30 ms 4500.1-5500 35 ms 5500.1-6500 40 ms 6500.1-7500 45 ms 7500.1-8500 50 ms 8500.1-9500 55 ms 9500.1-15000 95 ms >15000 100 ▇▇ ▇▇▇▇▇ is calculated by independently measuring and reporting for each virtual circuit between two (2) Level 3 Gateways. Delay measurements may be obtained from the Level 3 web site at ▇▇▇.▇▇▇▇▇▇.▇▇▇. Samples are taken every 500 milliseconds and summed every 5 minutes. In the event of a delay in excess of the Service Levels set forth above for reasons other than an Excused Outage, Customer will be entitled to receive a service credit off any monthly usage charges solely attributable to the affected virtual circuit as set forth in the following table: 0.1 - 5 ms 10% 5.1 - 10 ms 20% 10.1 - 15 ms 30% 15.1 - 20 ms 40% 20.1 - 25 ms 50% 25.1 ms or greater 100%
Delay Service Level. Round Trip Delay is measured by averaging sample measurements taken during a calendar month from uPE to uPE to which the customer ports are attached when the ONE Burbank VPLS network is available for use by the customer. The Delay Service Level for ONE Burbank VPLS Service will vary by Service Class and is defined in Table 2.
Delay Service Level. The Delay Service Level for (3)CrossRoads® Service is as set forth in the following table: ▇▇▇▇▇ ▇▇▇▇▇ ▇▇▇▇▇▇▇ ▇▇▇▇▇ ▇▇▇▇▇- ▇.▇. ▇▇ ms Intra-Europe 15 ms London to New York, NY 40 ms The Delay Service Level is measured as an average one-way delay over a calendar month for traffic on the Level 3 network between Gateways. Delay measurements may be obtained from the Level 3 website at ▇▇▇.▇▇▇▇▇▇.▇▇▇. In the event of a delay in excess of the Service Levels set forth above for reasons other than an Excused Outage, Customer will be entitled to receive a service credit off of the greater of (i) the port MRC (except for any (3)CrossRoads® Service billed on an Aggregate CDR basis) for the affected (3)CrossRoads® Service port (if applicable), and (ii) the actual usage charges, if any, (calculated on a Megabit basis at the contracted-for price per Megabit) associated with the affected (3)CrossRoads® Service port for the particular month. Service credits, in each case, are as set forth in the following table: 0.1 - 5 ms 10% 5.1 - 10 ms 20% 10.1 - 15 ms 30% 15.1 - 20 ms 40% 20.1 - 25 ms 50% 25.1 ms or greater 100%
Delay Service Level. The Delay Service Level for (3)CrossRoads® Service is as set forth in the following table: Intra–U.S. 25 ms Intra–Europe 15 ms London to New York, NY 40 ms The Delay Service Level is measured as an average one-way delay over a calendar month for traffic on the Level 3 network between Gateways. Delay measurements may be obtained from the Level 3 website at w▇▇.▇▇▇▇▇▇.▇▇▇. In the event of a delay in excess of the Service Levels set forth above for reasons other than an Excused Outage, Customer will be entitled to receive a service credit off of the greater of (i) the port MRC (except for any (3)CrossRoads® Service billed on an Aggregate CDR basis) for the affected (3)CrossRoads® Service port (if applicable), and (ii) the actual usage charges, if any, (calculated on a Megabit basis at the contracted for price per Megabit) associated with the affected (3)CrossRoads® Service port for the particular month. Service credits, in each case, are as set forth in the following table: 0.1 – 5 ms 10% 5.1 – 10 ms 20% 10.1 – 15 ms 30% 15.1 – 20 ms 40% 20.1 – 25 ms 50% 25.1 ms or greater 100%
Delay Service Level. The Delay Service Level for (3)CrossRoads ® Service is as set forth in the following table: [*] The Delay Service Level is measured as an average one-way delay over a calendar month for traffic of the Level 3 network between Gateways. Delay measurements may be obtained from the Level 3 website at ▇▇▇.▇▇▇▇▇▇.▇▇▇. In the event of a delay in excess of the Service Levels set forth above for reasons other than an Excused Outage Customer will be entitled to receive a service [*]
Delay Service Level. The Delay Service Level for Level 3 ES (3) Tone Service is 55 milliseconds (ms) or less (on average) per month between Level 3 ES North American Gateways. The Delay Service Level will be measured by ▇▇▇▇▇ ▇ ES as the average round trip delay over a calendar month for traffic on the Level 3 Communications-provided IP network between Gateways. In the event of average delay in excess of the Service Level set forth above for reasons other than an Excused Outage, Customer will be entitled to receive a service credit off the monthly recurring Seat charge for the affected Seat equal to one (1) day.
Delay Service Level. Delay is defined as the roundtrip time it takes a packet to travel between designated pairs of core routers, measured in milliseconds (ms). The average Delay in a calendar month is guaranteed to be no more than 50 ▇▇.
Delay Service Level. The following Delay Service Level is measured as an average one-way delay over a calendar month for traffic on the Level 3 network between Gateways based on the vertical and horizontal (“V&H”) route miles between such Gateways as set forth in the following table: ▇ - ▇▇▇ ▇▇ ▇▇ ▇▇▇.▇ - ▇▇▇ ▇▇ ms 500.1 - 1,000 20 ms 1,000.1 - 1,500 25 ms 1,500.1 - 2,000 30 ms 2,000.1 - 2,500 35 ms 2,500.1 or greater 45 ms Trans-Atlantic 45 ▇▇ ▇▇▇▇▇ measurements may be obtained from the Level 3 web site at ▇▇▇.▇▇▇▇▇▇.▇▇▇. In the event of a delay in excess of the Service Levels set forth below for reasons other than an Excused Outage, Customer will be entitled to receive a service credit off the monthly recurring virtual circuit charge for the affected virtual circuit and any monthly usage charges solely attributable to the affected virtual circuit as set forth in the following table:
Delay Service Level. The Delay Service Level for (3)VoIP EnhancedSM Local Service within the United States is 40 milliseconds (ms). The Delay Service Level is measured as an average one-way delay over a calendar month for IP traffic on the Level 3 network between Gateways. Delay measurements may be obtained from the Level 3 website at ▇▇▇.▇▇▇▇▇▇.▇▇▇. In the event of a delay in excess of the Service Levels set forth above for reasons other than an Excused Outage, Customer will be entitled to receive a service credit off of the monthly recurring charges associated with the affected (3)VoIP EnhancedSM Local Service for the particular month as set forth in the following table: ------------------------------ ---------------------- Amount of Delay in Excess of Service Level Credit Service Level ------------------------------ ---------------------- ------------------------------ ---------------------- 0.1 - 5 ms 5% ------------------------------ ---------------------- ------------------------------ ---------------------- 5.1 - 10 ms 10% ------------------------------ ---------------------- ------------------------------ ---------------------- 10.1 - 15 ms 15% ------------------------------ ---------------------- ------------------------------ ---------------------- 15.1 - 20 ms 25% ------------------------------ ---------------------- ------------------------------ ---------------------- 20.1 - 25 ms 50% ------------------------------ ---------------------- ------------------------------ ---------------------- 25.1 ms or greater 100% ------------------------------ ----------------------
Delay Service Level. The Delay Service Level for (3)CrossRoadsSM Service is as set forth in the following table: ▇▇▇▇▇- ▇.▇. ▇▇ ms Intra-Europe 30 ms London to New York, NY 40 ms The Delay Service Level is measured as an average one-way delay over a calendar month for traffic on the Level 3 network between Gateways. Delay measurements may be obtained from the Level 3 web site at ▇▇▇.▇▇▇▇▇▇.▇▇▇. In the event of a delay in excess of the Service Levels set forth above for reasons other than an Excused Outage, Customer will be entitled to receive a service credit off of the MRC for the affected (3)CrossRoadsSM Service as set forth in the following table:. 0.1 - 5 ms *** 5.1 - 10 ms *** 10.1 - 15 ms *** 15.1 - 20 ms *** 20.1 - 25 ms *** 25.1 ms or greater ***