Defect Severity Levels. Defects in the Software are classified according to severity of impact on the use of the Software as follows: 2 Continued performance of one or more essential functions is impaired and may be circumvented or avoided on a temporary basis by the intended user. 3 Continued performance of one or more non-essential functions is impaired.
Appears in 3 contracts
Sources: Maintenance & Support Agreement, General Terms and Conditions, Services Agreement