Common use of Defect Severity Levels Clause in Contracts

Defect Severity Levels. Defects in the Software are classified according to severity of impact on the use of the Software as follows: 2 Continued performance of one or more essential functions is impaired and may be circumvented or avoided on a temporary basis by the intended user. 3 Continued performance of one or more non-essential functions is impaired.

Appears in 3 contracts

Sources: Maintenance & Support Agreement, General Terms and Conditions, Services Agreement